Travel Tips

The passengers who have to board their flight from Austin airport always get the best help and assistance from the time they reach the airport. Be it the check-in or boarding facilities, medical or special assistance, or whether they want to get the lounge excess to avail of the premium membership with the airlines in which they have made the reservation. If travelers ever need any help and assistance before boarding their flight in that case, they can connect with the representative present at the helpdesk by calling the Austin Airport customer service number and asking them for the necessary assistance.

  • Dial the number given to connect with the airport helpdesk at 512-530-2242; once connected, you must follow the IVR process. 
  • Follow the on-call menu to identify and choose the information for which you need the necessary assistance. 
  • There will be a short hold once the auto-generated instructions are complete, after which the representative from the airport will connect with you to provide you with the information or required help. 


Is Austin Airport Open 24 Hours?

No, the Austin International Airport is available on 24-hour services as the airport timings are from morning 03:00 a.m. to 08:30 p.m. seven days a week. However, the passengers can avail of the 24-hour call service at Austin international airport customer service number. 

How Do I Contact Austin Airport Lost and Found?

The passenger can connect with the airport representative at the lost and found desk to complain about their lost baggage. Other than that, they can also connect with the customer service executive of the airlines over 512-530-LOST (5678) or 512-530-2242, following the auto-generated call menu. And there will be a shot hold, after which the representative will connect with you to provide you with the necessary help and assistance. The lost can-found phone call service is available for the passenger seven days a week from 8:00 a.m. to 4:00 p.m. basis. 

How Do I Email Austin-Bergstrom Airport?

If there is still a long time before the scheduled flight departure and you need any special help, like someone to travel with an unaccompanied minor or need any medical  wheelchair assistance? For such cases, you have to connect with the airport and ask them for the desired assistance. 

To get the necessary help through the mail, you must draft a body mentioning the query in detail, and attach the e-ticket or any other necessary documents to speed up the process. Once it's done, send it to the official email address monitored by the airline on Monday to Friday from 08:00 a.m. to 04:00 p.m. basis. As soon as the mail is sent, you'll receive an auto-generated confirmation mail mentioning that your issue has been submitted. The representative will provide you with the required help and assistance on a priority basis. It may take a while to hear back from the customer service agent for your mail. 

What is the address of Austin Airport?

The passengers can visit the airport for any reliable help and assistance from the office, which is mentioned here for you as follows.

Austin-Bergstrom International Airport

3600 Presidential Blvd.

Austin, Texas 78719

Airport code- AUS