Travel Tips

If you are at the Frankfurt airport and you need any kind of help, then there are various ways that you can use to connect with their customer services. To know about all the services in detail then below are the following that mentioned below, and you have to follow them correctly:-

Through live chat- this is the best way that you can use to contact customer services and follow the below steps:-

  • Initially, you have to go to the official website of Frankfurt and then search for the contact us option. 
  • Then, click on the contact us options and find the live chat option.
  • Now, when you tap on that, then a small chat box will appear, and you can send them all the queries.
  • Lastly, wait for their response and fix the issues.


Via email address- Passengers can also use the email address option to get in touch with customer services. For that, they have to visit the airline's official site and then scroll down to get their official email address. Now, when you get the id then, compose a message and also attach the documents that they want to send them. Finally, you will receive a message from them and resolve the problem quickly.

Frankfurt Airport Customer Service Phone Number

The best way to get the customer service phone number by through their official site, and to get their official contact number, you have to visit their official website and then search for the official phone number and now, below are the following steps that you have to follow to know the process of customer services contact number:-

  • When you get the number, then dial that and instantly get in touch with them. 
  • Now, when you get the number +49 69 6900, then dial that and get in contact with virtual customer services. 
  • After that, you have to follow the instructions and IVR process that appear on your screen. 
  • You have to press the 1 button to file a complaint about any airline. 
  • You need to press the 3 buttons to get the baggage information from the airline. 
  • Press the 5 buttons to make any changes and cancel the flight ticket. 
  • Lastly, if you want to get in touch with real customer services, then press the 7 buttons.


Do you have to go through customs when connecting in Frankfurt?

If you are willing to know about going through customs when you are connected with Frankfurt, then there is the following whether or not you have to access customs for other connecting flights that depend on the flight travel to the Schengen area.

  • Like if you are traveling from outside of Schengen country, then you will need to go to the costumes upon arrival to Schengen country.
  • But, when you enter the Schengen area, you will not go to the customs or if you are traveling through and between the Schengen countries.


How much time do I need for a connecting flight in Frankfurt?

The best timing is to travel with Frankfurt airlines, where you need to arrive at least a minimum of 2 hours. If you arrive in Frankfurt on an international flight, then you need to go through the security check when you have arrived at your first port in the EU.

How Do I Get a Wheelchair at Frankfurt Airport?

If you are disabled and want to get assistance from the airline, then there are the following ways that you can use to get a wheelchair at Frankfurt airport. Below are the following to request a wheelchair from them.

  • You can contact customer services through their official contact number and request for a wheelchair. 
  • You can also message them to connect with them through the live chat or email address, and that will be helping for you to get special assistance services.