Travel Tips

American Airlines is well-known for ensuring that the passengers have the best flying experience with them, which is why they provide the quickest possible assistance, even at the airport. American Airlines at Toronto Pearson Airport offers passengers a seamless travel experience, supported by dedicated customer service and efficient baggage handling. For those seeking official information and assistance, here's a comprehensive guide.

American Airlines Toronto Pearson Customer Service

If you have any questions or concerns while traveling with American Airlines, their customer service team at Toronto Pearson Airport is available to assist you. You can visit their customer service desk within the airport for direct help. The knowledgeable, well-trained staff can assist you with different parts of your journey, ensuring your travel experience is smooth and enjoyable.

American Airlines Toronto Airport Address:

Toronto Pearson International Airport

6301 Silver Dart Drive

Mississauga, ON

L5P 1B2

American Airlines Toronto Pearson Phone Number

To facilitate communication, American Airlines offers multiple contact numbers for passengers. These numbers cater to different needs, such as reservations, general inquiries, and assistance with special services. For up-to-date and accurate information, consider checking the official American Airlines website or contacting their customer service directly.

List of Contact Number

  • Reservations: 800-433-7300 | 1-865-432-7300
  • General Inquiries: 800-433-7300
  • Special Services Assistance: 800-543-1586

What is the Phone Number for Toronto Airport Customer Service?

Suppose you have any specific questions related to a particular airport or require assistance while at Toronto Pearson Airport, it is recommended to contact the airport's customer service. The airport's customer service team can provide you with information on various topics, such as the location of terminals, medical assistance, assistance for unaccompanied minors, amenities, and any other general questions you may have.

Toronto Airport Customer Service Phone Number

For your convenience, here are the contact numbers for Toronto Pearson Airport customer service:

  • General Inquiries: 866-207-1690
  • Lost and Found: 416-247-7678
  • Border Information- 204-983-3500
  • CFIA- 1-800-442-2342
  • USA Customer & Border- 905-676-2606

The passengers should reach the official website to get more contact information to reach different departments to get the necessary assistance.

Which terminal in Toronto is American Airlines?

American Airlines operates from specific terminals at Toronto Pearson Airport. To ensure a hassle-free check-in and boarding process, passengers should be aware of the terminal relevant to their flight. If they have to board an American Airlines flight, they need to get on terminal 3 for check-in and other important things they have to do before boarding their flight. 

How Do I Claim Lost Baggage at Pearson Airport?

Losing baggage at Toronto Pearson Airport is stressful, but their well-organized lost and found process can ease the experience.

If you find yourself in this situation:

  • Visit the Lost and Found Office: Head to the airport's Lost and Found office at terminal 3 for passengers traveling on an American Airlines flight. Here, you can report your lost baggage and provide relevant details.
  • Provide Details: Be ready to provide a detailed description of your lost item, including any distinctive features. This information helps the airport staff in their efforts to locate and return your belongings.
  • Follow-up: After reporting your lost baggage, stay in contact with the Lost and Found office. They will provide updates on the search process and notify you once your item is found.
  • Claiming Your Baggage: Once your lost baggage is located, you can claim it at the Lost and Found office. Ensure to bring proper identification and any documentation provided during the reporting process.


For any information related to your lost baggage, you need to get onto the Terminal 1 of Toronto Airport. However, the lost and found desk staff is only available Monday to Friday from 10:00 AM to 06:00 PM. 

Bottom Line:

In conclusion, American Airlines at Toronto Pearson Airport prioritizes customer service and aims to enhance the overall travel experience for passengers. By being aware of contact numbers and essential procedures, travelers can navigate the airport with confidence, knowing that assistance is readily available.

Frequently Asked Questions

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