Travel Tips

You are planning to travel with Viva Aerobus and suddenly you have change your plan .You have no idea what to do, a question comes to your mind “Can I cancel a Viva Aerobus ticket?”  if you have doubt like this, then you are at the right place. This article will got you covered.

How To Cancel the Viva Aerobus Ticket?

You might want to know the process to cancel the Viva Aerobus ticket, the methods to do it. Read the following tips to know the process.

Manage booking system: You can go to the ‘manage booking option’ to cancel your tickets. You can access it through the websites, and cancel the ticket anytime. You may check the steps below: 

  • Go to the official websites of the Viva Aerobus that is
  • Go to the ‘manage booking’ option.
  • If you can not find the ‘manage booking’ option then you may tap on the search bar and search it.
  • Enter booking details like reservation code and last name.
  • Check for round trip or  one way trip.
  • Check if you have cancel the entire round trip if you have opted for previously. 
  • Tap on the cancel button. 
  • Confirm it.


Through call: Calling is another option to cancel the Viva Aerobus booking. If you are having problem in canceling the ticket through manage booking system then you may think How do I cancel my Viva Aerobus ticket via call. You can call the customer service of the Viva Aerobus and listen to the IVR options to cancel. You may cancel it directly from IVR or may talk to the representatives. Follow the simple realistic steps:

  • Visit their official website.
  • Then click on the ‘Help’ section.
  • You may find a phone number of Viva Aerobus which is - 1 (866) 359-8482
  • Listen to the IVR carefully.
  • Press ‘1’ for the booking options. 
  • Press ‘3’ to cancel the booking.
  • Or Press ‘5’ to talk to a customer service representative.
  • Cancel the ticket.


Canceling ticket at the airport: You can choose the option to cancel the ticket at the airport also. To cancel the ticket you must reach the airport at least two hours before the departure. Then you have to visit Viva Aerobus ATO. You must bring all the necessary documents like flight tickets, id card, passport etc. Specify the reasons of canceling. Your tickets will be canceled.

Viva Aerobus Cancellation Policy:

If you are going to cancel the ticket then you should know that there are certain policies which you should look for. These are Viva Aerobus cancellation policy. This is mandatory to know the rules of cancellation which are: 

  • If You cancel the ticket within 24 hours of flight booking, you will have to pay no extra cancellation fees. 
  • If you cancel the booking after 24 hours of flight then a cancellation fee will be charged from you.
  • They will charge you $80 if you cancel the booking 24 hours before flight departure.
  • This charge will be $110 if you cancels the booking between 4 to 24 hours of flight booking. 
  • You will get refund from them within 7-10 business days after successful cancellation.


Does viva Aerobus has 24 hours Cancellation Policy?

Yes, Viva Aerobus 24 hour cancellation policy is available. 24 hours cancellation policy states that you will get full refund of your ticket price if you cancel before 24 hours of the departure time. Viva Aerobus allows that. You will get full refund from Viva Aerobus if you cancel the flight before 24 hours of the departure time. After 24 hours you will be charged with cancellation fee as mentioned above and the rest amount will be back to you.

You have already learned the process of cancellation of booking. If you have any other problem or doubt regarding the cancelation, you may call them on their official phone number.

Can I get a refund with Viva Aerobus?

Yes! In case your business meeting is postponed, or a change in the plan occurs, you can opt to cancel the tickets and get a refund anytime. You are eligible to get a full refund if you book the ticket seven days before and cancel it within 24 hours of booking. However, after 24 hours, you get a refund after the deduction on cancellation charges or can get the TUA amount you paid at the time of booking.

You also get a full refund if you purchase the ticket with Full refund insurance. You can apply for a refund by visiting the official site of the airline or also by calling the Viva Aerobus customer representative. You can call the airline and request a refund; the Viva Aerobus agent evaluates your refund per the case and policies and processes it back to your mode of payment.

You can also get a refund when the airline cancels your flight for technical reasons or delays it for more than 4 hours. If you cannot utilise the services you purchase, ask for compensation and a voucher from the airline.

How do I get a refund if I miss my Viva Aerobus Flight?

Viva Aerobus doesn't offer a refund, and the ticket value is forfeited if you miss the flight. However, if you realise you will miss the flight, call the airline immediately and tell them about your situation. When you confirm the airline in advance, they might help you with some alternate options; however, it might rarely happen, but you never know.

So ensure to reach the airport on time or cancel the flight before departure when there is a delay. If you do so, the airline might help with a refund or voucher, and you can save your hard-earned money.

Viva Aerobus Refund Policy

Per the policy, Viva Aerobus allows you to cancel a ticket free of cost and get a full refund if your departure date is after seven days and you cancel the ticket within 24 hours of purchase. After 24 hours, you will not get a refund in case of a non-refundable ticket.

For refundable tickets, the airline will deduct the cancellation fee and provide a refund to your bank. In the case of a Full refund ticket, you can get a refund even after 24 hours.

You are entitled to get a refund if the airline is delayed for more than 4 hours or is canceled. Sometimes, you might get compensation or vouchers depending on the situation and policy.

The airline will not provide a refund or compensation if the flight is delayed, deviated, or canceled due to a situation beyond airline control, such as a natural disaster, weather condition, bird strike, etc.

How To Request Viva Aerobus Refund?

If, for some reason, you can't make the trip, cancel the flight and request a refund. To request a Viva Aerobus refund, you can follow the quick steps below.

  • Go to the official website of Viva Aerobus and log in to your account
  • You can also visit the Manage my booking section on top to retrieve your booking
  • Enter the confirmation number of your booking and last name to access the booking details
  • Select the trip, and you can click on the cancel button
  • Follow the instruction and complete the cancellation 
  • You can then go to the refund page of the airline and submit the refund request 
  • The support team reviews your refund request and, if applicable, processes the refund


What is Viva Aerobus Refund Phone Number?

You can also call Viva Aerobus refund phone number +52(81) 8215 0150 and request the agent to process your refund. If you have purchased Full refund insurance, contact Mas Services directly and explain your cancellation. You need to send the relevant documentation to support your request. The agent will verify everything and do the needful to credit your refund.

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