Travel Tips

Asiana Airlines Complaints

You can complain to Asiana airline customer service through a phone call (+1-805-372-0680) option that is available 24 hours and seven days to help you and find the best possible solution to your issue. You can report your complaint easily and quickly over a call because it will directly get you in touch with the airline's live person. You will get the Asiana Airlines customer service phone number 1-800-227-4262, which can be dialed from your preferred region. The number will connect you with the customer service team, and the team will assign you a well-trained executive who is professional enough to resolve your query as soon as possible.

  • Visit the Asiana Official Page.
  • After that, please tap on the contact us option.
  • Now the page will show you the phone call tab; click on it.
  • Following that panel will display the toll-free number 1-800-227-4262; dial it.
  • Then connect with the IVR instructions; follow it, and select the option “speak to the live representative” option.
  • Finally, you will be assigned to a customer service executive with whom you can talk regarding your query-related issue. 


You can quickly make Asiana Airlines Complaints through the above-written steps. If you are still unable to make it through a phone call, then you can connect via alternative methods mentioned below in layperson's language for better understanding.

Complaining to Asiana Airlines through Email

You can register your complaint via the mail option in which you write your issue along with providing your details and supportive document so that it will be easier for the airline to register your complaint. After getting your mail, the airline will verify it, and following that, you will get a reply at your registered email id. It is a convenient way to approach because all the queries get saved, and you can use it for future references.

  • Open the official portal of Asiana Airlines.
  • Now select the contact us tab.
  • At the contact page, click on the mail us option.
  • Finally, you will get a mailbox on the screen; write your issue and mention your email address, then click on send button to mail it to the airline customer service team. 


This is how you can take the help of the Asiana Airlines Complaint email address to report the inconvenience that you have faced while traveling with the airline on your journey.

Complaining Asiana Airlines through Chat

The chat option has been introduced for you so that you can raise your issue anytime without dialing a single digit. You just have to go for a chat option on the airline's official site. After that, you will get connected to the virtual chat assistant, which is programmed to resolve your general inquiry such as flight status, baggage, claim, etc. it is user-friendly and can be accessible with just one click.

  • Go to the official page of Asiana Airlines. After that, go under the homepage.
  • Now you will get the contact us option, click on it, and it will redirect to the contact page.
  • On the page, you will get the chat with us option; click on it.
  • Finally, a chat box will appear on the panel, write your query and click on the start chat button. After that, you can start chatting with the customer service assistant. 


You can go for Asiana Airlines Chat Support any time without any delay, but sometimes it may take some time to start the chat service because it totally depends on the availability of the chat assistant. Chat makes it easier for you to get all the relevant information regarding the airline, such as the flight status you booked. But sometimes it does not work, so you can check it out through another option that is mentioned below. 

So the question is: How can I get Asiana Status? You can get the status through the flight status option available on the airline's official site. Enter your booking reference number and surname on the flight status page, then click on continue. Now the panel will show you your flight details, including schedule and status. 

What are Asiana Airline's Airlines Customer Service Hours?

The Asiana Airlines customer service hours are 24 and 7 days. During these hours, you can make a phone call or connect through chat mail to the team. The team will surely reply with a positive output. Service hours may vary due to some exceptional scenarios, so please cooperate while connecting with the customer service team. 

Do Asiana Airlines provide 24 office hours service?

You are fortunate that Asiana Airlines provides 24-hour help in their office. You can call the team during Asiana Airlines office hours, and the team will provide you with the best possible guidance to your question so that you can complete your task without any hassle.

How Can I Make a Reservation at Asiana Airlines?

For any kind of reservation, from single to group booking, you can call the Asiana Airlines reservation center at toll-free number 1-800-227-4262. After connecting at the reservation center, you will talk to the live person who will make a booking for you according to your schedule.

How To File A Complaint at Asiana Airlines for Delayed Baggage?

Passengers can conveniently register Asiana Airlines Complaints for Delayed Baggage online through their website by filling out a Form in the manner described below.

  • Open the website
  • Click the Download Form under the Customer Service section of the website.
  • Now you need to download the baggage Form and send it to the Asiana Airlines baggage center ( 82-32-744-2205) after filling it.
  • They will register your complaint and update you within 24 hours of sending it.


Asiana Airlines Complaints for Change of Flight

Sometimes due to unavoidable circumstances like an airline strike, bad weather, etc. Asiana Airlines needs to cancel your flight. You can register a complaint for the Inconvenience faced by calling their customer service number at 1-800-227-4262, as mentioned below.

  • Dial the given number and pick a language preferred to you for communication.
  • Listen to the IVR commands to choose to speak to a representative by pressing the appropriate key.
  • Wait a while, a representative will answer shortly, and you are good to talk.


Asiana Airlines Complaints for Reimbursement

You also have got the option to register a complaint at Asiana Airlines by calling them at 1-800-227-4262 if you are eligible. Some of the reasons for Reimbursement are as follows:

  • In case you were denied boarding at Asiana Airlines even after having a confirmed ticket.
  • You can also appeal for a reimbursement if you were not informed about the flight cancellation 14 days before the scheduled departure.
  • Passengers can also request a reimbursement if they arrive late for more than 3 hours to their final destination.


How to Claim Compensation at Asiana Airlines?

Passengers traveling with any fare type can fill out an Asiana Airlines claim compensation Form on their website if they are eligible in the manner stated below.

  • To start with, open the website
  • Visit the Customer Support page of the website.
  • Click the Compensation Form link to open it.
  • Fill it in with the details like name, email, phone, booking reference, etc.
  • Submit it, and they will process your request after verifying the facts.
  • You will receive the settlement amount within seven business days after processing is commenced.

Frequently Asked Questions

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