Travel Tips

A Complete Guide on How To Cancel A Flight with Vietjet

Vietjet or Vietnam Airlines strives to be one of the most customer-friendly airlines that allow the passengers to make needful changes. So, if some customer needs to cancel the flight, they can use the airline's official website to cancel the reservation. Besides, they can contact the live person of the airline to help them with the process.

You have landed on the relevant page if you hope to get more information about the Vietjet flight cancellation process or policies. Below are the guidelines that can help you with the flight cancellation as per the airline's rules.

How do I cancel my flight with Vietjet?

The airline provides you with online and offline modes to cancel the booking. Hence, you can dial the customer support number or follow the steps below to make the changes online:

  • Open the Vietjet official website first.
  • Pick the My Bookings option and provide the flight number and your name.
  • Once you find the booking, click on the Modify button.
  • Scroll to the bottom to choose the Cancel Flight option.
  • Pay the cancellation charges if required and wait to get confirmation by email.


With these steps, you can cancel the flight with Vietnam Airlines. However, if you wish to know the airline's cancellation policies, check the following segment.

Vietjet Airlines Flight Cancellation Policy

  • The cancellation policy of Vietjet says that you can cancel the flight for free and get a complete refund if the cancellation is made within 24 hours of the booking.
  • If you miss the 24-hour risk-free period given by the airline, you need to pay a cancellation fee as per your booking type.
  • The airline allows the cancellation from the source platform only, so if you have booked the Vietjet ticket through a travel agency, you must contact them.
  • If you cancel the non-refundable ticket after the 24 hours risk-free period, you do not get any refund unless you have an important reason to make the cancellation.
  • If you want to cancel a group booking, only airline customer support can make the cancellation.


So, these are the airline's cancellation policies along with the cancellation process. Hopefully, you can manage your booking with Vietjet and rebook the flight whenever you need to. If you still need help with how do I cancel my flight with Vietjet, call the helpline number of the airline. As you connect with customer support, the executives help you with the cancellation process. Now be quick to cancel with the airline and rebook the flight with Vietjet for your future travel.

Can I Get my Money Back if I Cancel my Vietjet Flight?

Getting a refund for your canceled Vietjet airline ticket is not difficult if you follow the proper cancellation instructions given in this post. Vietjet air is considered the low-cost airline from the Vietnam region that serves the flying facility to many different domestic and international destinations. If you had to cancel your flight due to any uncertainty and now looking for a refund, then this is the right place to get information, so keep on reading.

How Do I Get A Refund from VietJet Air?

To get a refund from Vietjet air, passengers must completely withdraw their flight booking. You must be eligible to get a refund from Vietjet Airlines, so go through the refund policy. For now, here is the detailed refund procedure of Viet jet air mentioned below: 

  • To begin with, browse the official Vietjet air website with the help of a desktop or smartphone.
  • Now click on my booking tab from the top panel and enter your reservation code, family name, and the passenger's middle name of passenger then hit the search button.
  • Your Viet jet air flight information will appear on the next window, so navigate the cancel button and click on it.
  • Follow the prompted steps to confirm your cancellation, and you soon receive a confirmation on your associated email address.
  • You will be redirected to the refund page as per your eligibility, so fill out the required details stating your reason for cancellation.
  • Submit the information, and you will get a refund in your original payment mode within 7 to 10 working days. 


Apart from this, you can connect with Vietjet air customer service and request a refund of your canceled ticket. The customer support executive of Viet jet air is available on various contact modes.

Is VietJet Refundable?

Yes, all the canceled Vietjet flight tickets are refundable per the passenger's eligibility criteria. However, suppose you cancel the non-refundable ticket. In that case, you are only eligible to get the refund in the form of travel vouchers available on your next booking with the same airline. Passengers have to apply for a refund to get it back in the original payment mode. 

VietJet Air Refund Policy

  • As per the 24-hour risk-free cancellation of Vietjet air, passengers can cancel their flight and get a full refund for the same.
  • If you fail to cancel your flight booking of Vietjet airline within 24 hours of making a reservation, a cancellation charge will be imposed on your ticket amount.
  • All the refunds are transferred back to your original payment mode within 7 to 10 working days.
  • Passengers can apply for their Vietjet air refund through the official website or call center executive.
  • No refunds are provided to the non-refundable ticket holders. You can claim the travel voucher for the same amount in such cases.
  • If you cancel the flight due to involuntary reasons, you can get a complete refund by showing supportive documents to prove your situation.
  • The refund of your canceled Vietjet flight ticket depends on the time of cancellation, time left in departure, ticket type, ticket route, and condition of your ticket.


Passengers need to cancel at least seven days before departure day to get a full refund of their canceled flight within 24 hours risk-free policy. For more information regarding your Viet jet flight, get in touch with the customer support agent. 

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