Travel Tips

What is the Process To Claim Missing Miles on Philippine Airlines?

Recently took a flight with Philippine Airlines and noticed that you still needed to receive the miles for your trip. You are wondering about this and looking to claim missing miles on Philippine Airlines but don’t know How to claim missing miles on Philippine Airlines, so; there are three ways to claim missing miles on Philippine Airlines.


  • Go to the Philippine Airlines website online and log in to your Mabuhay Miles account.
  • Pawl on the “My Account” column, tap the “Claim Missing Miles” option.
  • Fill out the form and attach supporting documents, such as your flight itinerary or boarding pass.
  • Click on "Submit".


By Phone

Call the Philippine Airlines hotline at +632 855 8888 (local) or +632 855 9999 (international). Provide the agent with your Mabuhay Miles membership number and your flight details. The agent will create a ticket for you and send you a confirmation number.

Can I Redeem my PAL Points?

Looking to redeem the PAL points but having issues knowing whether can I or How do I redeem my PAL points, so; yes, you can do it, to know about it, there is a quick way to redeem, which is by online method; however, to learn about it, you should get through the below steps:

Redeem Your PAL Points Online-

  • Go to the Philippine Airlines website. 
  • Sign in to your Mabuhay Miles account.
  • Click on the "Redeem Miles" tab.
  • Select the type of award you want to redeem, such as a flight, hotel stay, or car rental.
  • Enter your travel details and the number of miles you want to redeem.
  • Review your redemption and click on "Redeem."
  • To redeem your PAL points through a Philippine Airlines ticket office:


It Is Easy To Make Philippine Airlines Mabuhay Miles Redemption?

Moreover, there are different ways you can Philippine Airlines Miles Redemption, but the easiest way is that you can redeem your Mabuhay Miles online or through a Philippine Airlines ticket office. To redeem your miles online, you must create a Mabuhay Miles account and sign in to your account. Then, you can select the type of award you want to redeem and enter your travel details. You will also need to pay any taxes and fees that are applicable. Also, there are ways where you can make the miles redemption.

Flights: You can redeem your miles for flights on Philippine Airlines and its partner airlines. The miles required for a flight will depend on the route, cabin class, and travel date.

Upgrades: You can redeem your miles for upgrades to a higher cabin class on Philippine Airlines flights. The miles required for an upgrade will depend on the route, cabin class, and travel date.

Hotels: You can redeem your Mabuhay Miles for stays at hotels that are part of the Mabuhay Miles program. The miles required will vary depending on the hotel, the dates of stay, and the room type.

Car Rentals: You can make Philippine Airlines Mabuhay Miles redemption for car rentals that are part of the Mabuhay Miles program. The number of miles required will vary depending on the car rental company, the dates of rental, and the type of car.

Merchandise: You can redeem your Mabuhay Miles for merchandise from the Mabuhay Miles catalog. The no. of miles needed will totally depend upon the item.

How To Claim Mabuhay Miles Points?

If you are missing the miles, do not worry; it is very simple to claim. To claim for retroactive crediting of Flight Miles that you earned from PAL or Code-share flights within the past 12 months, you may make a phone call at the hotline or visit the PAL Ticket Office near you. Besides, you can also log in to your PAL online account and fill up the "Claim Missing Miles" available in the "My Account'' menu.

The airline will offer a prompt and quick way to claim the Mabuhay points; if you don’t know How to claim my Mabuhay Miles points, so, there are a few quick steps that you need to track to claim miles points:

  • Go to the Philippine Airlines website and click the "Mabuhay Miles" tab.
  • Sign in to your account.
  • Click on the "Redeem Miles" tab.
  • Select the type of award you want to redeem your points for.
  • Enter your travel dates and other information.
  • Click on the "Redeem Miles" button.
  • Review your award and confirm your redemption.
  • Pay the applicable taxes and fees.
  • Your award will be processed, and you will receive a confirmation email.


Mabuhay Miles points will stay active as long as you continue to be an engaged member, for which you need to earn or redeem at least 600 miles in a calendar year. Furthermore, if you seek How to use Mabuhay Miles Points for Philippine flights, you can use your points for flights operated by Philippine Airlines. Additionally, there are restrictions on the number of points that can be used for a single booking, so be sure to check the terms and conditions.

How Do I Set Up Mabuhay Miles?

Setting up a Mabuhay Miles account is a straightforward process. You can enroll in Mabuhay Miles by following the steps below: 

  • Visit the official Philippine Airlines website and go to
  • You have to locate the form on the screen; fill out the form 
  • Enter the personal information, login details,
  • Agree to the terms and conditions, and once done, submit the form
  • Follow the ongoing commands to complete the procedure 
  • Once you submit the form, you'll receive a Mabuhay Miles membership number that can be used to earn miles 


Does Mabuhay Miles Points Expire?

Generally, Mabuhay Miles never expires as long as you are an active and frequent flyer member. To stay active, you can earn or burn miles, including transferring and reinstating the expired miles every two years. However, if you are not active for two consecutive years, your miles will be considered forfeited.

How Do I Check My Mabuhay Miles Status?

To check your Mabuhay Miles status and view the current mileage balance, log in to your Mabuhay Miles account on the Philippine Airlines website. Once logged in, you should be able to access your account information, such as membership status, the number of miles you have earned, and any upcoming rewards or offers. This feature allows you to remain updated on your progress towards elite status or other program benefits.

In addition, you can also check your Mabuhay Miles status using the latest mabuhay miles app. You can access your Mabuhay miles account and keep track of miles. Besides, you also learn about the latest deals and acquaint yourself with the Philippines airline's partners. 

How Can I Recover My Mabuhay Miles Account?

If you have forgotten your Mabuhay Miles account password or are having trouble accessing it, you can recover it easily. 

  • Click on the "Forgot Password" on the Mabuhay Miles login page. 
  • The system will prompt you to provide the email address associated with your account. 
  • Follow the instructions in the password recovery email to reset your password and get access to your account. 
  • In case of further issues, you can reach out to PAL's customer support for assistance.


Besides, your Mabuhay miles account should be registered in the system so that you can access the account via the mobile app. To register the account, you can visit the link on the app login page. 

How Do I Contact PAL Mabuhay Miles?

If you have any inquiries or concerns or need assistance regarding your Mabuhay Miles account, Philippine Airlines' Mabuhay Miles customer service team is readily available to help you. You can contact them through channels like phone, email, or social media. A phone call is considered the quickest and most convenient way to contact PAL Mabuhay Miles customer service. If you are not sure about the procedure, check out the step below:

  • Get on the PAL official website and locate the support page.'
  • Go to the phone call section and get the preferred number 
  • Now dial the number on your mobile phone, and you can wait for the call to connect 
  • Choose language and follow the IVR commands running on the call 
  • Select the departments you want to connect to and press the associated number 
  • You can stay on the phone by the time a PAL agent joins you 
  • Once connected, the PAL agent will ask you about the question you have and provide you with the solution 

Frequently Asked Questions

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