Travel Tips

Air New Zealand provides the best services so that a passenger does not face any problematic situations. But some problems may arise due to faults that are out of the control of Air New Zealand. Whatever inconvenience you have encountered, report a complaint to Air NZ. Airlines provide their customers with methods they can use to report an issue. Here are the ways have given:

Air New Zealand Complaints Department

Through Air NZ Complaint form: - The complaints are peculiarly submitted through complaints forms. You must file the complaint form and submit the form on the website. As the form gets submitted, the Airline will take necessary remedial action. Here are the steps you can follow: 

  • Go to the official site of the Airline first
  • Open the Help page
  • Here you will see a complaint form
  • You need to fill in the personal and flight details first.
  • Now write your complaint comprehensively.
  • Submit the form.


How Do I Request A Call Back on Air NZ?

Make a Phone Call: - You can report your complaint quickly by connecting a phone call at 1-800-262-1234. You will get a live agent on the call with whom you can share the inconvenience you are subjected to. Your concern will be heard, and a suitable one will be taken soon. Follow the given IVR instructions to talk to a line Air NZ agent.

  • Dial Air NZ customer service number 1-800-262-1234 / 1-805-372-0680 (OTA) and Follow the IVR Instructions-
  • Press 1 to make new bookings 
  • Press 2 to know the flight status
  • Press 3 to make changes to your reservations
  • Or you press the * key to speak to a live agent who will help you through.


What Time Does Air NZ Call Centre Open?

If you have any query that you want to clear with Air NZ, then you are free to call anytime. The Airline's customer service team remains active 24 hours a day and seven days a week. Your call will be picked up, and your doubt related to booking, baggage, complaint, or others will be resolved,

Are Air NZ Call Centre 24 hours?

Yes, the Air NZ call center provides 24-hour contact services. The Airline serves flights to national and international passengers; hence they have to be active 24 hours a day to attend the call or messages from worldwide.

How Do You Ring Air NZ?

You can ring Air NZ by contacting its customer service executives' phone numbers at its official site. For general queries and special assistance, you can ring the Airline 24*7. Here are the contact numbers you can ring Air NZ.

  • To clear any Airports-related inquiries, you can ring 0800 247 764.
  • To enquire about the Koru program inquiries, dial this overseas number +64 (0)9 375 0285.
  • For differently-abled persons, make a call at New Zealand Relay Service. 
  • To get special assistance ring the phone call at 0800 737 000.
  • For more contact numbers, you should visit the official Air NZ website. 


How Do I Get A Hold of Air NZ?

Several methods can be used to get hold of Air NZ. You can get through live chat sessions or SMS etc. Here are these methods explained.

Through Live Chat Support:- Your complaint will also be registered if you report the issue through the live chat method. You must follow the steps to get connected on the live chat. 

  • You need to go to the official website of Air NZ
  • Go to the Help tab given on the home page
  • Here you need to click on Need Some Help option on the right corner of the screen
  • Write to express the complaint you want to register
  • You will get instant replies.


A virtual live agent will assist you in real-time and process the complaint resolution. 

Message Support:- You can also connect with customer service representatives by messaging them. You need to get on to the official site of Air NZ first. Then on the help page, you will find the message option. Click on this option, and send you a message. You will receive a response as soon as possible.

How Do I Speak To Someone at Air New Zealand?

Do you want to talk to someone from Air New Zealand over the phone? You can easily reach out to them by calling on their customer care no. You can find the contact numbers of different countries on their official website. Go to Air New Zealand's website, tap on the Help option, and pick your country's contact number. For customer support assistance in English, follow the mentioned steps to talk to someone over the phone at Air New Zealand:

Steps to Reach Out the Customer Service of Air New Zealand over the Phone

  • Dial the customer care no. of Air New Zealand- 00-649-357-3000 (international charges may apply)
  • Listen to the IVR and follow the instructions:
  • Press 1 to Book Flights with Air NZ,
  • Press 2 to Check Flight Status,
  • Press 3 to Reschedule your flight,
  • Press 4 for Cancellation
  • Press 5 to speak with someone at Air NZ,
  • You may need to wait for a few minutes to be able to speak with a person,
  • Talk with the person regarding your query after connecting,
  • Get the required solution from the assistant to fly with Air NZ.


Sometimes, customers cannot connect with a person at Air New Zealand due to long volumes, or the call is stuck on a long hold. Try emailing the customer support of Air New Zealand at They will contact you immediately and help you with your problem.

How Long is the Air New Zealand Wait Time?

Due to the high volume of calls, Air New Zealand's wait time is approximately 15 to 45 minutes. If you have an urgent query and need any information quickly, then Air New Zealand suggests you use other ways to reach out to a person at Air New Zealand rather than calling. You can check out the website of Air NZ to get a solution to your issue in the help section or email them as well; request a callback through email if talking to a live person is necessary.

Air New Zealand Call Centre Hours

Air New Zealand call Centre is available 24 hours a day, seven days a week. You can contact them anytime or anywhere to receive humanitarian assistance and solve your issue. Air New Zealand provides non-stop support to its customers.

What Time Does Air NZ Call Centre Open?

Air New Zealand's call center is open the whole time as they provide customer service 24*7. They are available the entire day, so the call center of Air NZ is open all day. You can reach them via email as well to receive information.

Frequently Asked Questions

Call Now   1-805-372-0680