Travel Tips

How Do I Contact VietJet Air?

VietJet Air is a low-cost international airline in Vietnam. The airline operates on 22 domestic and international routes. The customer service team at Vietjet is known to provide excellent customer service and strong customer satisfaction. If you are going to fly with the airline or have flown with the airline already, you must have the contact details handy so that you have a memorable flying experience. You can share your feedback, request a refund or make a complaint by speaking to a customer service representative to get assistance to finish the task. There are many ways to connect with a customer service agent at VietJet Air, be it by calling the customer service number, sending an email, via live chat, or through social media.

VietJet Air Customer Service

You can contact VietJet Air customer service by calling the number 011 84 1900 1886 and speaking with an agent. Once you dial the number, you have to follow the IVR instructions to get in touch with an agent to get a solution to your query. The number is available 24 hours a day and seven days a week for the passengers so that it is convenient and the customers can get the solution to any travel query easily.

Another way to interact with the airline is by using social media platforms like Facebook, Instagram, and Twitter. You can send a message, and you will get a quick response from a representative. You can follow the airline on the websites given below.

  • Facebook - facebook.com/vietjetair
  • Twitter - twitter.com/vietjetair
  • Instagram - instagram.com/vietjetair

 

Alternatively, you can contact VietJet Air customer service by using the live chat option. It is one of the most convenient ways to interact with a representative to get assistance from an agent, whether you are at home or at the airport. You may have to provide the booking details to the agent.

How Do I Call Vietjet from the USA?

You can call VietJet from the USA by using the number +84 28 3526 68 68. You will get a list of instructions that need to be followed where you will be required to select the most relevant option to get to an agent to get a solution to your query. The agent may require the details like name, number, and email address to help you in the best way possible.

How Do I Manage My Booking on Vietjet?

You can manage your booking on Vietjet by visiting the official website vietjetair.com and selecting the tab “My Booking.” You have to fill in the booking code, family name, and first name to retrieve the list of booking on the screen. Then, select the booking you need to manage to get various options like change or cancel the flight, book additional baggage, seat, a meal, or request special assistance. You can make a payment by selecting your preferred mode of payment at the end.

What is my Vietjet Booking Number?

The VietJet booking number can be found on your tickets, booking confirmation email, or on your travel documentation. It is also known as a record/booking locator, PNR code, confirmation number, or reference number.

How Do I Contact Vietjet to Change My Flight?

You can contact VietJet to change your flight by sending an email to 19001886@vietjetair.com. The original flight booking details, like the passenger name, booking number, and contact information, must be provided so that an agent can assist you and change the flight for you.

This information will be useful when you want to contact VietJet Air customer service. If you need any other help, visit the official website vietjetair.com or call the customer service number.

What is Vietjet Reservation Number?

Travelers who want to fly to Vietnam can book flight tickets with Vietjet Airlines and get the supreme services. You have the facility to obtain travel services online at their website and book flight tickets. When you make the reservation, you will get a Vietjet reservation number that you can use to make the changes to the itinerary. You can also purchase some additional services before the scheduled departure to fly comfortably to your destination. For this, you need to choose the My Bookings handle from their website and get into your itinerary through the reservation number to get the latest status. 

How To Book Vietjet Air?

Passengers can reserve the flight ticket online or with the customer service team. Therefore, you need to follow the given steps to make the booking. 

  • Initially, you must access the official website of Vietjet Airlines at www.vietjetair.com
  • After that, choose the book option from the top left of the screen. 
  • You need to enter the trip type and select the travel class, number of passengers, and travel dates.
  • You need to choose the departure and arrival destination and add any promotional code. 
  • Once you select the let's go button, you will access the available flights for your destination.
  • From that, you can choose the preferred flight and proceed further.
  • You need to add the passenger's details and attach the travel documents.
  • When you tap on the continue button, you need to make the payment for the booking. 
  • Your flight will be reserved immediately, and they will send you the confirmation message at your registered email ID.

 

How Do I Complain about Vietjet?

Vietjet allows you to register your complaints with the customer service department. You can make your complaint in the following ways as given below.

Through phone:

  • You need to dial the customer service toll-free contact number at (+84) 19001886.
  • With this, you need to listen carefully to the on-call commands.
  • Press 1 for the language. 
  • Press 2 to make the booking. 
  • Press 3 to get the power pass.
  • Press 4 for the flight check-in.
  • Press 5 to talk to someone at the call center. 
  • Once your call connects, you can communicate with the representative for the complaint. 

 

Through the complaint form:

They provide you the facility to send the problems to customer service by the form. You need to open the below link and get the complaint form. 

https://powerpass.vietjetair.com/Home/Menu/contact-us 

You must add the essential details in the form and describe the queries. When you send your complaints, they will get back to you in less possible time. 

Vietjet Whatsapp Number

You have the feature to get through with the representative by WhatsApp. You must save the WhatsApp contact number at (+84) 19001886 on your device. After this, you need to convey the queries by messages and get an immediate response. 

Vietjet Air Contact Email:

Veitjet Airlines are available via email to communicate with customer service. You need to write in detail about the concerns at the preferred email app. At there, you can attach the proof of the issues and add the contact information. With this, you can send them to the customer service email ID at 19001886@vietjetair.com. Once the experts check the email query, they will give you a reply within 24 hours.

Frequently Asked Questions