Travel Tips

Copa Airlines is committed to offering solutions to customers' queries so that the overall travel experience is wonderful. If you have had an unfortunate situation with the airline and you want to file a complaint, you can easily do so by using any of the communication channels whether you have an issue related to your baggage, you had to face an incident inflight, or you have problems with your booking. A customer care agent will get in touch with you to provide the best possible solution to your complaint. You may be someone who wants to know, "How do I file a complaint with Copa Airlines?" you can read more information to learn about various methods given below.

Different Ways To File A Complaint with Copa Airlines

Via the Phone Number:

The phone number 1 786 840 2672 \ +1-805-372-0680 can be used to connect with the Copa Airlines customer service team and file a complaint. The number is available from 5 am to 11 pm., 7 days a week. You have to dial the number during operational hours and follow the voice instructions to reach an agent and get a solution.

  • Press 1 to book, cancel or change a reservation.
  • You have to press 2 if you want to claim a refund for flight cancellation.
  • Press 3 to file a complaint or share your suggestion.
  • You must press 4 if you are dealing with issues related to baggage.
  • You have to press 9 to speak to a customer service agent.
  • After you are online with an agent, you must provide the booking confirmation number and last name to get the best possible service.


Via the Official Website:

The best way to file a complaint with Copa Airlines is by using the official website. The website is easy to use, and you will find various options to get in touch with the airline. You may follow the steps below.

  • Open the page and go to the tab "information"
  • Then Select "Customer Service" and Click on the "Request and Claims" Option.
  • The new page that opens will have the option "comments and complaints," which is monitored by the Copa Airlines customer service 24 hours available team.
  • You have to fill in your email address, reason for contacting, phone number, and your complaint.
  • Relevant documents can be attached. Click "submit."
  • You will get a response from the airline within 15 days.


Via Email Address: 

Customers can send an email to Copa Airlines rather than using the Copa Airlines phone number to file a complaint. You have to elaborate on the situation and provide your contact number along with the PNR. You may attach documents that are relevant. You will get a response within a week from the airline.

Via Live Chat:

The Copa Airlines Live Chat option can be used to connect with the airline to file a complaint. You have to give your booking details, like the PNR and the passenger's name, so that the agent can offer the best possible solution to your query by obtaining the booking summary. Using live chat, you can expect to get a quick response.

How to Complain Copa Airlines by Email?

You will not have to ask anyone "How to contact Copa Airlines by email" as you can send a letter to the airline explaining the issue if you want to file a complaint. You will get a response from the airline in a few days with the solution to your query. You can use the address given below. 

Box 0816-06819 Panama, Republic of Panama.

If you want to file a complaint with Copa Airlines, the information above will be useful. If you need more help, visit the official website or call the customer service number.

How To Manage To Book at Copa Airlines?

Suppose you have previously made a reservation with Copa Airlines, and maybe you are facing a medical emergency and you want to cancel your reservation with Copa Airlines for the time being; you wish to reschedule your booking, Then the selection manage booking tab from Copa official site would be the best option. To learn about the proper procedure of managing to book, you must read the following section, and you will get help accordingly.

  • Visit the official site page of Copa Airlines.
  • Now, select the login icon from the top panel of the homepage and enter the correct credentials. 
  • Further, tap over the manage booking/my trips icon. 
  • Then, you must enter your flight ticket details, such as reservation code/e-ticket number, along with the last name of the traveler
  • Click over the Find your reservation button.
  • Next, you get the options to manage: class upgrades, rescheduling, ticket cancellation, refunds, adding of luggage and cargo facilities, etc.
  • Select one preferred option to modify the ticket, and then proceed with the onscreen prompts. 
  • At last, you are required to select the payment section, and you can proceed with payment mode, and you will receive a confirmation email from Copa Airlines.


What is Copa Airlines Reservations Phone Number?

If you need to rebook your reservation or make a multi-city journey with Copa Airlines, then you are supposed to use the contact number, as with this option, you are surely going to gather an appropriate set of details regarding reservation, etc.

  • Dial Copa airline customer service/reservation number 1-786-840-2672 
  • Then and there, you will listen to different voicemail commands;
  • Press 1 to choose a language. 
  • Press 2 for a group reservation with Copa Airlines 
  • Press 3 for multi-city reservation
  • Press 4 to cancel your reservation at Copa. 
  • Press 5 to reschedule the ticket. 
  • Press 6 to add a pet carrier within the cabin. 
  • Press 0 to speak with a live person from the Copa Airlines reservation center. 
  • Press * to listen to the main menu
  • Once you tap the zero commands from your dial pad, you have to wait for a while 
  • Finally, the call will patch with the assistant, and you will receive instant help direct from the assistant over call for general queries.


How To Get Cargo Service from Copa Airlines?

If you want to ship your home items to another destination where you wish to move, then the cargo services of Copa Airlines would be the best option to select because the shipment is quite smoothly get delivered. However, you might have to fill up the Copa Airlines cargo form that is available on the site page.

  • Open the official site page of Copa Airlines and scroll down the page
  • Then tap over the Copa Cargo icon 
  • Now, select the preferred cargo feature from the form page 
  • Next, fill in the required fields with contact details and flight and delivery details 
  • You even get the option to mention your remarks and then tap over send button.
  • You will then receive the confirmation message on the registered email, or you may also receive a text message.


With the help of the Copa Airlines cargo feature, customers will also receive assistance for tracking the shipment of their items, and this service is available on the official site page of Copa Airlines.

Courier service of Copa Airlines 

To properly track down your packed courier with Copa Airlines, you can select the courier services which are available over the site only for your reference and guidance.

Where is the Copa Airlines Headquarters Address?

The head office address of Copa Airlines is written below for your reference. With this option, you will be able to smoothly visit the help desk assistant and get immediate help directly from the assistants.

Panama, Costa del Este, Edificio Business Park, Panama.

Frequently Asked Questions

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