Travel Tips

Step by Step Guide on How do I get a refund from Aeromexico

Aeromexico is the flag carrier which deals in many scheduled flights to growing destinations in Mexico. It deals in both domestic and international flights and is known for the unique services it provides. It has kept the unique diversity of its regions still going in its airlines and provides many great deals in the forms of packages to different destinations. It believes in providing great comfort to the passengers while they are flying and also at the time when they are sitting at the ease of their homes. If the question Can I get a refund from Aeromexico pops up in your mind then the below mentioned points will help you with the same;

Refund from Aeromexico

  • The refund from Aeromexico is given in the form of a Voluntary change to you.
  • You can easily claim a refund from Aeromexico, it will be provided to you in the form of an electronic voucher  which is known as an EMD.
  • The calculation of the refund amount depends upon the value of your ticket exclusive of the tax you paid for the ticket. 
  • You are eligible to get the refund from Aeromexico within a time span of 12 months from the date of purchase on the ticket.
  • You’ll be provided with a refund in the form of the original payment made.
  • If you paid through a credit card, it will be credited in your next billing cycle of the credit card.
  • If you paid cash, then the amount will be credited to your bank account within the business working days.


Thereafter, there are certain policies which you need to keep in mind if you want to initiate a refund from Aeromexico. You can have an idea about the same with the help of the below mentioned Aeromexico Refund Policy.

Aeromexico Refund Policy

Even if you want to claim a refund from Aeromexico, there are certain policies under which Aeromexico is liable to pay you with a refund. The below mentioned policies will help you with the same;

  • The refund can be initiated to both refundable and non refundable tickets.
  • In case you have utilized a portion of the ticket, then only the unused portion of the ticket will be refunded to you.
  • You can only claim for a refund with Aeromexico if you cancelled your flight within the time span of 24 hours from that of making the booking.
  • If you cancel after 24 hours, you cannot expect a full refund and you’ll have to pay an amount of fees for penalty for cancellation as well.


Therefore, the above mentioned points will help you in getting a clear picture about the topic of Aeromexico Refund Policy and you can know the inside out and can have an idea about the perfect time and way to claim for a refund.

How to claim a Refund from Aeromexico? 

If you want to claim a refund from Aeromexico and you are not aware about the ways in which you can do that then the below mentioned steps will help you with the same;

  • Visit the official website of Aeromexico and go to the refunds section.
  • Once you visit the page, it will showcase a form.
  • Make sure you have all the details related to the flight.
  • Fill out the form and send.


You can easily initiate a refund with the help of the above mentioned ways.

Therefore, the query of How do I get a refund from Aeromexico can be sorted out in a hassle free manner through the above mentioned steps. 

What will happen if Aeromexico Cancels the Flight?

The passengers can sometimes face issues in this airline when the airline cancels the booked flight ticket of the passengers. You sometimes book your flight on this airline when you have to travel urgently. But, when the airline cancels the flight ticket of the passengers, you face trouble and so they can claim the compensation.  

When you face this issue, then you ask, “How can I get the compensation if Aeromexico cancelled my flight?” Well, if this is the case, then you will have to claim the compensation from the airline and so let us see the information about this.

Cancellation policy of Aeromexico flight:

  • Under the cancellation policy, the airline offers a 24 hours window where the passengers can cancel without paying the cancellation fees.
  • The passengers of Aero Mexico will only be qualified for the refund if the tickets are reserved directly from the website. If you have booked the flight ticket from third party agents, then they will not be eligible for the refund. 
  • The tickets after the risk-free period will be treated as non-refundable tickets except premier fare ticket and flexible fare. 
  • The passengers with premier fare ticket and the flexible fare will not have to pay the cancellation fees. 
  • The airline will charge a no-show fee on the passenger who fails to board the flight in stipulated time fare.
  • If the passengers have not cancelled the tickets in the time designated by the airline, then the airline will charge the total ticket fare as the cancellation fees. 


This is all about the Aeromexico Cancellation Policy. We hope that you have understood everything about the policy. For more information on this, you can seek the aid of the customer care experts and they will provide you with the best resolution to the issues you are facing. 

In what cases can we get the cancelled flight compensation?

Aero Mexico cancelled flight compensation will be allotted to the passengers when the airline cancels the flight for the following reasons:

  • Technical Issue
  • Issues associated with crew staff
  • Earthquake
  • Floods
  • Heavy rain
  • Climatic disorders


How can you get a refund for the cancelled flight ticket?

  • You need to open the web browser and go to the website of Aero Mexico.
  • Then, you will have to complete the login process and visit the Manage trip section.
  • You can now use the reservation code with the last name and booking reference code.
  • In the next step, you will have to select the tickets and hit the option of “Cancellation reason.”
  • You will now have to write the “flight delayed or canceled by the cancelled in the cancellation reason box.
  • After that, you will have to attach the proof and complete the process of compensation request.
  • You need to write down the compensation request number for future process.


This is all about the cancellation flight process. Talking about the Aeromexico Flight Cancellation Fee, you need to pay a certain fee for the cancellation of the flight ticket. This will be dependent on the fare type and the route of your destination. 

Cancellation Policy of Aeromexico

Have you booked a flight with Aeromexico? However, you are forced to cancel your trip due to unexpected circumstances. Keep your worries about cancellation at bay because Aeromexico Flight Compensation is built to provide travelers with endless benefits.

Aeromexico's Cancellation Policy: A Guide

1. If a passenger cancels a flight for the following reasons, the airline does not charge a cancellation fee:

  • If the passenger has a medical condition.
  • Bereavement of a member of one's immediate family.
  • Act of the judiciary.
  • Orders from the military.
  • Statement from the government.
  • Denial of travel documents that are authentic.
  • Passport or Visa legality expires.


2. Aeromexico Cancelled Flight Compensation has a twenty-four-hour window within which a passenger can make adjustments or cancel a ticket without incurring cancellation fees.

3. Only tickets purchased directly from Aeromexico are eligible for a refund. You are not entitled for a refund if you purchased a seat on an Aeromexico flight through a third-party agent.

4. Except for Flexible and Premier fare tickets, all ticket forms are considered as non-refundable after the risk-free duration.

5. Passengers who purchase a ticket with a Flexible rate or a Premier fare do not have to pay cancellation fees.

6. The passenger with a Basic fare ticket, Classic fare ticket, AM+ fare ticket, or Comfort fare ticket does not qualify for a refund, according to Aeromexico's cancellation policy.

7. If a passenger fails to board a flight within the allotted time, the airline may incur a No Show fee.

8. If you do not cancel your tickets within the airline's specified time frame, you will be charged the full ticket fare as cancellation fees.

What is Aeromexico's position on ticket cancellations, both voluntary and nonvoluntary?

Cancellation of a ticket that was purchased Voluntary

  • Up to 24 hours after booking, you will get a full refund.
  • If you book a Basic fare ticket, Classic fare ticket, AM+ fare ticket, or Comfort fare ticket after 24 hours, there will be no refund.
  • A passenger who purchased a Flexible fare or Premier fare ticket will receive a full refund.
  • If the ticket is cancelled on the day of departure, there will be no refund.
  • If you have a non-refundable ticket, you will have to pay a cancellation charge.


Cancellation of a ticket that was purchased involuntary

1- Full refund if Aeromexico cancels the flight for the following reasons:

  • Make a strike.
  • There is a technical issue.
  • A problem involving crew personnel.
  • As well as a slew of other business considerations.


2- The refund is not needed due to the following reasons:-

  • There was an earthquake.
  • Floods are a common occurrence.
  • There is a lot of rain.
  • Disorders of the climate.


What are the different ways to cancel an Aeromexico flight ticket?

Aeromexico, like many other carriers, provides cancellation services through both online and offline channels.


  • The passenger must go to the official website or download the official mobile app to cancel their reservation online.
  • The online portal is available in a variety of languages, including ENGLISH and SPANISH.
  • The best thing about online cancellation is that the passenger does not have to pay an extra service charge.



  • The passenger must call the customer service number +1-877-311-7484 or go to the airport counter or Aeromexico office to cancel their reservation.
  • The toll-free number is available in a number of languages, including ENGLISH and SPANISH.
  • The best thing about canceling a reservation by phone is that the passenger does not need to be connected to the internet.
  • The service is available 24 hours a day, seven days a week, and in a variety of native languages.


Frequently Asked Question ( FAQs ) Related To Aeromexico Refunds

Frequently Asked Questions

Is a refund from Aeromexico Airlines possible?

You can request a refund if you book a flight on Aeromexico's official website via online mode, or by calling their booking center.

Can you get a refund if you cancel Aeromexico Flight?

Have you canceled a flight and thinking that does Aeromexico give refunds? Aeromexico will refund you if you cancel your flight based on the conditions stated below.

  • You will get a full refund if you cancel your flight during the first 24 hours.
  • You can get a refund when you cancel a flight after 24 hours too, but only after the cancellation fee has been subtracted from actual value.

Is there a separate refund policy offered by Aeromexico?

Yes, Aeromexico has its own refund policy that determines whether passengers are eligible for a return payment under specific circumstances.

How much would Aeromexico refund when you cancel a flight the same-day?

If you cancel a flight with Aeromexico on the same day, the airline will not give you a refund at the same-day.

Can you get a full refund from Aeromexico?

Are you looking for the query that can I get a full refund if I cancel Aeromexico flight? Yes, if you apply for a flight cancellation within the first 24 hours, you will receive a full refund from Aeromexico. You can learn how to request a full refund from Aeromexico by following the instructions described below.

  • You may go to Aeromexico Airlines' official website, navigate to the booking option
  • Then select the online refund option to get a refund for your cancelled flights
  • Following that, you must enter your flight information as well as the account information in which you desire to get your refund
  • You can also call Aeromexico's reservations department to get a full refund for a flight you cancelled within the 24-hour time frame

How long does Aeromexico take to process a refund?

If you're concerned how long it will take Aeromexico to process your refund read out the details from below.

  • It would take 7 to 10 working days for the Aeromexico Airlines to process your refund into the original mode of payment.

Can you claim a refund when Aeromexico cancels your flight?

If you want to know that can I claim Aeromexico cancelled my flight refund you can learn how to do so from below:

  • If Aeromexico cancels a flight, they must notify passengers at least 14 days before departure; however, if they fail to do it at all, you can receive a full refund along with compensation.

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