Travel Tips

What is the Process for Getting a Refund from Thai Airways?

Are you looking for information about how to get a refund from Thai Airways? In that case, you can get the most up-to-date information on how to get a refund from Thai Airways after cancelling a flight, as well as the policy for doing so, on this page. For passengers who really need to cancel their flight due to an emergency, Thai Airways proposes the most convenient refund alternative. Thai Airways' refund policy specifies the amount of money refunded to travelers who cancel their flight with them. Thai Airways flights are refundable, but you must pay a processing fee depending on the type of ticket you bought. Below you can find the most informative details on the rules and procedures for obtaining a refund from Thai Airways for a cancelled flight.

What is the refund policy of Thai Airways for cancelled flights?

Thai Airways recognizes the sudden urgency that can occur when a passenger has already booked a flight with them. This unexpected occurrence of an emergency may compel them to cancel their Thai Airways flight. As a response, Thai Airways gives passengers a fair shot by offering a refund if they choose to cancel a reservation due to the unexpected conditions. By reading the points listed below, you can learn more about the policy for Thai Airways cancelled flights refund.

  • Thai Airways provides multiple benefits to each passenger when a flight is cancelled by the airlines due to some personal reasons, according to their refund policy for a cancelled flight.
  • Passengers would not be compensated if Thai Airways cancels a flight due to natural disasters, according to the airline’s refund policy. However, depending on availability, Thai Airways may assign a seat to passengers on another plane flying the same route.
  • On the other hand, when a passenger cancels a flight on Thai Airways due to come emergency, they have to pay a cancellation charge to receive a refund from the airlines.
  • Thai Airways does not offer a refund if a passenger cancels a flight only after check-in time; instead, they lose their entire fare because of the no Show policy.
  • After the cancellation fee has been deducted by the Thai Airways, the remaining balance will be credited to passengers account between one to three weeks, based on the final payment method.
  • Thai Airways has the right to refuse a refund for refundable e-Tickets, the application must be sent within 90 days of the e-Tickets' expiration date.


Know the process to get a cancelled flight refund from Thai Airways?

Passengers on Thai Airways who are eligible for a refund may submit a request online or call a live representative to request a refund for a cancelled flight. If you are wondering that how do I get a refund from Thai Airways, you can carefully read the instructions given below.

  • You must first go to the Thai Airways website, find the refund request form on the home page
  • Following that, you must fill out the details of your cancelled flight for which you are demanding a refund from Thai Airways
  • Further to that, Thai Airways will refund the money to the credit card or Debit card that was used to make the purchase
  • You can, on the other hand, request a refund for a cancelled flight by calling any Thai Airways ticketing office
  • Please keep in mind that refund processing period for debit cards  take more time than for credit card , as it is dependent on the debit card issuing bank's method


What is the Flight Cancellation Policy of Thai Airways?

If a passenger is unable to fly due to an unforeseen circumstance, Thai Airways allows them to cancel the flight tickets. The specifications for cancelling a flight are determined by the cancellation policy adopted by Thai Airways. You can learn more about Thai Airways cancellation policy, by reading the points mentioned below.

  • According to the cancellation policy of Thai Airways, passengers do not have to pay a cancellation charge if their tickets are cancelled the same day they are booked. There is no cancellation fee when a passenger cancels a flight ticket online by visiting the Thai Airways website.
  • As per the cancellation policy of Thai Airways, after the allotted time has expired, the passenger must pay a cancellation fee in order to cancel their booked ticket due to some emergency.
  • Based on the cancellation policy of the Thai Airways, whether the airline's flight is delayed or cancelled due to unforeseen circumstances, all passengers would be compensated.
  • Thai Airways may waive the cancellation fees under cases, such as government strikes, military orders, or passenger health issues, as per the cancellation policy, however passengers must have valid documentation as evidence to prove to the airlines.
  • Thai Airways charges a cancellation fee ranging from $100 to $200. Fee for cancellation of flight tickets by the passenger under certain circumstances.


What is the procedure to cancel a flight with Thai Airways?

The method of cancelling a Thai Airways flight ticket in emergency can be achieved in a variety of ways. Thai Airways passengers can cancel their flights using both online and offline platforms. If you want to learn how to cancel your flight with Thai Airways via online platform, simply follow the steps given below.

  • First and foremost, you must open a browser and go to Thai Airways' official website
  • Then you have to access the My Booking tab from the home screen of the Thai Airways web page
  • Next, in the allocated spaces, you must submit your reservation code as well as your last name
  • Then press the Find Booking button to see your flight information that you want to cancel
  • You must press the cancel button and confirm your selection after choosing the flight
  • Finally, as soon as your flight cancellation is confirmed by Thai Airways, you will receive a notification


So, the information regarding Thai Airways' policy of providing a flight cancellation refund in both cases where the airline cancels a flight or where a passenger requests a ticket cancellation due to personal reasons are provided above. You may also contact a Thai Airways live representative for assistance with a refund for a cancelled flight ticket or to learn more about the regulations that apply in the same case. Thai Airways provides travelers with a benefit in the event of an emergency by allowing them to cancel their flight in exchange for a refund if certain conditions are met.

Thai Airways Refund Policy- Frequently Asked Questions (FAQs)


Frequently Asked Questions

What will happen if I cancel a flight with Thai Airlines?

Thai Airlines allows its passengers to cancel their flight with the airline without any difficulty and also gives a refund for the cancelled flight under the Thai Airways cancellation refund policy. Thai Airlines allow free cancellation to all types of tickets upto 24 hours of the purchase under the 24 hours cancellation policy. After 24 hours passengers can only cancel their flight and get a refund if they have a refundable flight ticket. However, passengers will have to pay a cancellation fee for cancelling their flight with Thai Airways after 24 hours of the purchase. This cancellation fee is deducted from the fare amount and the rest if given back to the passenger. Basic Economy tickets are not eligible for a cancellation and a refund after 24 hours of the purchase. 

Will I get compensation for a Thai Airlines flight which is delayed by 2 hours?

Passengers will get compensation from Thai Airlines if their flight is delayed by 2 or more than 2 hours. Passengers will either get a Thai Airways refund for their flight or a rebooking on another Thai Airlines flight for the same destination.

How to check whether my ticket is a refundable one or not?

To check whether the ticket is a refundable one or not, passengers may follow the steps given below:

  • Passengers need to first go to the Thai Airlines website.
  • On the homepage, passengers need to go to My Booking section and enter their ticket details in the given space.
  • Now the passengers need to look for their booking clicking on the Search option.

As the passenger will click on the search option, the passenger will get all the ticket details on the screen. Passengers will also be able to see all the information about the refund. By the given information, passengers will come to know whether they own a refundable flight ticket or not.

How can I cancel a flight and get a full refund for my cancelled flight with Thai Airlines?

Passengers can cancel their flight and get a full refund for their flight by using really simple hacks. The hacks are given below:

  1. Passengers will get a full refund for their cancelled flight if they cancel it within 24 hours of the actual purchase under the Thai Airways refund policy. Under this, all types of tickets are eligible for a full refund. So if passengers are not sure about their trip then they need to make a quick decision for cancellation to get a full refund from Thai Airways.
  2. Buying flexible fare tickets can also help in saving on cancellation charges. Flexible fare tickets can be cancelled even after 24 hours of the purchase without a cancellation fee or by paying very less cancellation fee.


For any other query or information about Thai Airways cancellation refund policy passengers can contact the customer care service of Thai Airways through call, email or live chat. Passengers can also visit the Thai Airways official website to get all the details.

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