Travel Tips

American Airlines is one of the major airlines based in Texas that is quite popular for offering passengers premium services at a reasonable fare. Moreover, to help passenger resolve their queries regarding the reservations and ticketing policies, the airline has introduced a dedicated team of customer service to resolve the passenger queries. 

Resolved: Ways to Reach Out Customer Service at American Airlines

Further, for the passengers planning their next trip with American Airlines and have some queries, they can feel free to dial American Airlines Customer Service Numbers for assistance. And those who no information regarding the same can go through the details mentioned in this article. 

How Does Customer Service at American Airlines Helps in Resolving Queries?

Whether the query is related to reservation, check-in status, or flight status, the passenger can feel free to reach out to the airline customer service using the dedicated customer support number. Moreover, reaching out to the airline representative is a great help to the passengers to book last-minute flight tickets, info regarding the use of miles, and suggestions for cars and hotel rentals. 

How can one make most of the phone calls at American Airlines customer service? 

For the passengers wondering How do I get through to American Airlines? Here, one can check out the contact numbers as per their query to help one manage their reservation.

Before heading on with the details, here are some points that one can consider while reaching out to customer service over a phone call: 

  • Passengers are required to practice patience and stay calm while making a phone call. 
  • And in case if the passenger gets stucks with the automated system can request to contact the representative. 
  • Further, it is suggested to keep the ticket number and other details related to the itinerary handy to resolve the issue quickly. 


Customer support number to contact American Airlines 

To help passengers quickly resolve their issues in time, the airline has launched different American Airlines Customer Service Numbers for reservations, refunds, the AAdvantage membership program, and more.

Benin (Africa)

Customer Service- 21-322-795 | 97-482-220

Hours - Monday – Friday (8AM. – 1PM) - (3PM. – 6:30PM.)


Ghana (Africa)

Customer Service - 00233-302-782054 | 00233-302-776724

Hours- Monday – Friday (8AM. – 5PM.)


Morocco (Africa)

Customer Service- 0520-001-375

Hours - Monday – Friday (8AM. – 9PM.) Saturday – Sunday (9AM. – 5PM.)



Customer Service- 02-9101-1948

Hours - English: 24 hours



Customer Service - 400-818-7333

Hour - 24 Hours



Customer Service - 0124-601-4200 | 0124-417-6700

Hours - Monday – Thursday (9AM. – 7:30PM.)



Customer Service - +65-634-98444

Hours - 24 hours



Customer Service - 03-4333-7675

Hours - 24 hours



Customer Service - 03-2053-5120      

Hours - 24 Hours


New Zealand

Customer Service - 09-308-4014

Hours - 24 hours


Anguilla (Caribbean)

Customer Service - 800-744-0006

Hours - 24 hours


Antigua (Caribbean)

Customer Service - 800-744-0006

Hours - 24 hours


Austria (Europe)

Customer Service - 01-360-277-3960

Hours - Monday – Friday (8AM. – 6PM.) Saturday – Sunday (9AM. – 5PM.)


Belgium (Europe)

Customer Service - 070-300-300

Hours - Monday – Friday (8AM. – 6PM.) Saturday – Sunday (9AM. – 5PM)


Croatia (Europe)

Customer Service - 020-898045

Hours - 24 Hours


Czech Republic (Europe)

Customer Service - 225-376-447

Hours - 24 hours


United Kingdom (Europe)

Customer Service - 0207-660-2300

Hours - 24 Hours


A) General Queries 

For the general passengers looking for info to contact customer service, they can dial the following customer numbers for help: 

  • Reservations and flight queries: 1-800-433-7300
  • American Airlines credit card services: 1-800-733-2654 ( available for Canada, U.S, and Puerto Rico) for other countries, the passenger can dial 1-423-477-6512.
  • Baggage assistance: 1-800-535-5225
  • AA account login assistance: 1-800-222-2377
  • Car rentals and other activities: 1-800-960-7163


B) Special customer support numbers for AAdvantage members

For the members of the membership program of the airline, the passenger can dial these customer support numbers: 

  • Customer service: 1-800-882-8880
  • Platinum service desk: 1-800-843-3000
  • Gold service desk: 1-800-848-4653
  • Executive Platinum service desk: 1-800-843-6200
  • For Admirals club: 1-800-237-7971


C) Assistance in foreign languages and speech and hearing impaired

Moreover, as the airline strives to offer the passengers the best services, one can make use of the following American Airlines Customer Service Numbers: 

Japanese: 1-800-237-0027    

Spanish: 1-800-633-3711 

Mandarin Chinese: 1-800-492-8095    

English - 800-433-7300       

French - 800-756-8613

Portuguese - 866-824-8717

Creole - 800-833-5767

Hear and speech impaired: 1-800-543-1586 

Apart from the above-mentioned support numbers, the airline offers alternative options to the passengers looking for info on how do I get through to American Airlines. So, one can check out the detail discussed below. 

Email: The passenger can reach out to the airline representative over an email and seek the required help. 

Email Customer Relation: American Airlines Customer Relations, 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034 


Executive Contacts

Vince Carcaterra (Director of Customer Relations)

Address- 1 Skyview Drive, Fort Worth, TX 76155

Email ID -


Julie Rath (Vice President, Customer Experience and Reservations)

Address - Customer Experience and Reservations, 1 Skyview Drive, Fort Worth, Texas 76155 76155

Email ID -


Doug Parker CEO (Chief Executive)

Address - 1 Skyview Drive, Fort Worth, TX 76155, (817) 963-1234

Email ID -


Visit the office: Lastly, the passenger can visit the airline office to seek appropriate assistance. 

FAQs: How Do I Contact American Airlines

Frequently Asked Questions

How to make a complaint to American Airlines?

You can easily make a complaint to American Airlines with the help of filling up the feedback form on the official website of American Airlines. You can expect their revert in the time span of 60 days from making your booking. You can also contact the complaint department from the American airlines customer service team.

Mailing Address - 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

Does American Airlines have a chat option?

Yes, American Airlines does have a chat support option. You can easily take the help of the chat option through the official website or the official application of American Airlines which you can find on the application store of your device. Therefore, the above mentioned points sort out the query of Does American Airlines have a chat option... Read More

How To Contact the American Airlines Customer Relations Department?

There’s a different department for the American Airlines customer relations. The contact details for the same are mentioned on the official website. You can easily see the contact details under the Customer Relations section which you can find on the top most tab of its official website.

How To Write An Email To American Airlines?

If you wish to write an email to the customer service team of American Airlines, follow the below mentioned steps;

  • Make sure that you are straight forward.
  • If you face some problems, make sure to write them all down.
  • Mention all the details related to your flight.
  • Don’t just send an aggravating email, make sure that you are polite enough.

How to get a refund from American Airlines?

If you bought your ticket from the official website or from the reservations departments of American Airlines, you can easily claim your refund from the refund section under ‘My Bookings’ on the official website... Read More

How Do I Talk To A Real Person on American Airlines?

If you wish to contact the customer service team of American Airlines and you are looking out for different ways in which you do so then follow the mentioned points;

Phone Support- [1-800-433-7300] You can speak to a live representative from the customer service team of American Airlines.

Mail Support- You can also share an Email to the customer support team of American Airlines by mentioning all your details and what exactly your query is.

Chat Support- You can also chat with a live representative on the official website.

With the help of the above mentioned ways, one can easily sort out the query of How Do I Get Through To American Airlines.

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