Travel Tips

How can you contact the customer support of Southwest Airlines?

A major American Airlines, Southwest Airlines is a major American Airlines that is known for providing the best services to the clients. The services are thoroughly enjoyed by the passengers of Southwest. This makes their travel the best one. These services are classified as the online and the in-flight services that give leverage to the passengers to get hold of various services. But despite all the services it provides, the passengers face different issues because of which they have to contact the customer support of Southwest.

The support of the customer service is needed to get the work done and they also guide the passengers on various issues that they face. It is only because of them that the passengers return to this airline again and again. This makes their business strong and efficient. Southwest Airlines' customer service can be contacted to get the help needed by passengers.

Issues faced by the passengers in Southwest Airlines?

We have got many queries and questions like “How do I talk to someone on Southwest Airlines?”. The passengers are troubled by the issues they face because of the airline. Well, let us see some of the issues faced by the passengers:

  • Lost or delay in the baggage
  • Cancellation or change in the flight
  • Special assistance needed by the passengers


How Can You Contact the Support Agent of Southwest Airlines?

Well, these are some of the issues faced and the help needed by the passengers. Let us have a look at the ways by which the passengers can contact the customer support agents. The help and the ways of getting in touch with customer care executives are available on the official website of Southwest Airlines. Let us have a look at the ways:

How Do I Talk to Someone on Southwest Airlines?

This is the best way of getting in touch with the customer care executives. The passengers can directly call on the toll-free number available on the official website to speak to the agents available. The agents are knowledgeable and know all the policies and processes of the airline. Also, they are ever ready to provide aid to clients. The passengers can take proper follow-up from them to resolve their queries.

  • If any passengers need to contact a live person in Southwest customer care number Dial 1-800-435-9792 OTA 1-802-335-9792
  • Press 1 For Make Flight Reservations or Payment Details
  • Press 2 To Make Changes on Booked Flights
  • Press 3 For Know Flight Information Flight
  • Press 4 For Call Customer care representative
  • Press 9 For Choose Option Again



The other way of getting in touch with the airline is to tweet them. They will definitely get a reply from the airline related to the query you have mentioned.

Find here Southwest airlines twitter page -

Traveler can also connect with Facebook Page-

Southwest Airlines Email Support:

The passengers also have the option of writing to them in case you need assistance. They have to drop the email and the team will revert them back with the solution to their problem. The revert will be sent in a few minutes and they will leave them satisfied by catering to their needs and requirements. Also, free tips can be taken.

Mail Address –

Southwest Airlines

P.O Box 36647-ICR

Dallas, Texas 75

How Do I Get A Call Back From Southwest?

If you have a booking or a reservation with Southwest or you just now completed your flight with Southwest and you feel the need of getting in touch with the support team of Southwest but to satisfy your need one of the major constraint which you are facing is How do I talk to a person at Southwest Airlines, well, in that case, the below mentioned points will help you with the same;

Contact A Live Person At Southwest Airlines

You can get in touch with a live person from Southwest Airlines with the help of the below mentioned points;

  • From any browser, login or continue as a guest on the official website of Southwest Airlines.
  • Make sure that you adjust the language settings first, once the home page loads.
  • Scroll down to the bottom of the page.
  • Locate and click on the option of ‘Need Help? Contact us’
  • It will redirect you to a completely new web page.
  • The following page will have a 24/7 assistance number.
  • Note down the number and make a phone call.
  • Input the correct set of numerals to connect with a live person from the support team.
  • Once the wait time is over, a live representative will get connected with you.


Therefore, the above-mentioned points will help you to connect with a live representative from the support team of Southwest Airlines in a hassle-free and timely manner.

Get A Callback From The Support Team of Southwest Airlines

If you do not wish to wait in the queue and you want to speak to a representative directly, you can do that as well. You can arrange a call back to your personal number from the support team of Southwest with the help of the below-mentioned points;

  • Official Southwest Application- If you have the official Southwest application on your smartphone, you can easily open the application and select the option to get a call from the support team. All you have to do is just input the default number you would like to get a call on and the times that you prefer to receive the call from the support team.
  • Write to the support team- You can also draft an email and send it to the official email address of the support team of Southwest. You can find the email address on the official website of Southwest, you can mention all the details regarding your personal information and the queries you have regarding which you would like them to contact you.


Therefore, you can easily get a call back from the support team of Southwest Airlines with the help of the above mentioned points and you don’t have to worry about the time as it provides 24/7 assistance so arranging a call back anytime won’t be a problem. Henceforth the query of How do I request a callback from Southwest Airlines can be easily sorted out with the help of the above mentioned ways.

Contact the Support Team of Southwest Airlines by Email

If you believe in emailing more than speaking to a representative on the phone or chat, you can do that as well with Southwest. To send an email to the support team of Southwest with the help of the below mentioned ways;

  • You can find the official email address for the support team of Southwest Airlines on the ‘Contact Us’ page.
  • Copy the email address and paste it in the recipient section of your email.
  • Draft an email consisting of all your personal information, the information regarding the flight you took or the future flight you have.
  • Write down the concerns you have with the flight.
  • Never forget to mention the method through which you would like to get contacted by the support team of Southwest.
  • After that, send it to the official email address.


The resolution will then be provided to you soon enough, all you have to keep is a little patience and all your concerns and queries will be sorted out. Thus the question that you have for How do I contact Southwest Airlines by email can be easily sorted out with the help of the above mentioned points.

Locate The Contact Centers for Southwest Airlines

If you wish to locate the contact centers for Southwest Airlines and you don’t have a single clue on where and how you can contact them directly then follow the below mentioned points for the same;

  • To locate the contact centers for Southwest Airlines, visit the official website of Southwest.
  • Locate and click on the option of ‘Discussion Forums and Stories’
  • It will then redirect you to the community page of Southwest.
  • In the search section box on the website, make a search regarding the contact centers.
  • The following page will then showcase the list of contact centers for Southwest Airlines.
  • The centers will be showcased with their official location and the phone numbers as well.
  • The days and the timings to contact them will be provided too.
  • You can select the center which is most suitable to you and proceed with your requirement after that.


Thus, with the help of the above mentioned points one can easily figure out a resolution to the query of Where is Southwest Airlines call center and can get in touch with the call center according to your need and requirement and can get all your queries sorted out in a jiffy in a hassle-free and timely manner for your own convenience and usage and continue with your trip.

Southwest Airlines Live Chat Support- Get In Touch With A Real Person At Southwest

Do you have any queries related to the services given by Southwest Airlines? If yes, then you might be looking for assistance with your queries. If you wish to seek instant assistance on your queries that too conveniently, then here is the best way for you.

Southwest Airlines provides 24/7 support to its customers to ensure their convenience and satisfaction. Southwest Airlines customer support team is highly cooperative and supportive. It tries to help every customer reaching out for help in the best possible way. There are many ways to reach out to customer service. But in today’s world, the most convenient way of connecting with a customer service representative is through chat. Now you might get this question in your mind, does Southwest have live chat? Southwest

Airlines do provide a live chat support service to help the customers instantly.

To know more about the service, you may read ahead. 

Southwest Airlines Online Chat Support

The live chat support service of Southwest Airlines allows you to connect with a live representative instantly through chat. If you wish to get your queries resolved in a hassle-free way, then live chat is the best option for you. You will find the chat support option in the mobile application of Southwest Airlines. To connect with a Southwest customer service representative through chat, you can follow the steps given below:

  • You first need to download the Southwest Airlines mobile application on your Android or iOS device.
  • After downloading the app, you need to log in to your Southwest account.
  • On the top-left corner of the page, you will find the main menu. You need to click on the main menu.
  • Now you need to select the Contact Us option and hit the live chat icon to connect with a representative.


You can now share your queries with the representative connected to you in the chat window. Now let’s move to the issues that can be resolved by Southwest Airlines online chat support. The live chat support service can help you find a solution for every issue related to the airline’s service.

Most Common issues Resolved by Southwest Airlines Live Chat Support

  • Southwest booking-related queries
  • Payment-related issues
  • Flight cancellation/ modification-related queries
  • Southwest Baggage-related queries
  • Refund-related issues


Chat Bot is the best way to get your minor issues resolved that are related to booking, change, cancellation, etc. It is the best way to get remote assistance anytime and anywhere.

Other Ways To Seek Assistance From Southwest Airlines

Via Call

You can also reach out to Southwest Airlines customer service via call for immediate help. This is another convenient and quick way to get in touch with a customer service representative at Southwest. To contact by phone, you just need to dial the Southwest customer support number and follow the automated commands properly. 


You can also reach out to the support team of Southwest through email for assistance. However, contacting through email won’t help you in connecting with a representative instantly. But you will get assistance on your issue within 24 hours. If you have any queries related to Southwest Airlines' online chat support, then you can visit the official website of the airline. You will get all the customer service-related details in the contact section of the website.

Does Southwest Have Live Chat?

Besides, you must have many questions regarding Southwest Mobile App Chat. Thus here are some frequently asked questions that you should read to get full information.

Frequently Asked Questions

Does Southwest have Live Chat?

Yes, Southwest Airlines provides a chat support that is available to all its users in a digital format. This help chat is only accessible through your iOS or Android app. You can only avail it if you are a member of the Southwest's Rapid Rewards loyalty program. You could use it to obtain the digital asset that you need to follow.

How to Talk to Customer Service for Live Support?

Southwest Airlines Help Chat is an ideal option to contact the official support team directly. It allows you to connect and Talk To A Person At Southwest through a digital medium. It gives you access to resolve your queries through official help. However, we suggest you to also try the calling option to achieve your support goal.

What is the Benefit of Using Southwest Live Chat?

It is a general doubt in every Southwest passenger about the chat support. You could cherish the major benefit of using the Southwest chatting feature that is to get prompt responses. In addition to this, use of the digital platform and obtaining the official data also helps you when you chat with customer service.

Can I Contact a Real Person through Southwest Live Chat?

Definitely, you will be able to connect to a Southwest live person to gain assistance. This method permits you to talk to the Southwest Customer Service live person and gain the required details from them. The agents are available from 6:00 am to 8:00 am and serve you only when they are online.

What Services are Provided by Southwest Live Chat?

Southwest permits you to gain numerous services to its customers. If you are enrolled in Rapid Rewards program, you are eligible to know these help kinds of help through Southwest chat support.

  • Reserve your Southwest flight.
  • Change or Cancel your booking.
  • Process to redeem award points.
  • Manage your award booking.
  • Method to book for a group.

How to Start Southwest Chat?

It is a great question that everyone asks to know the accessibility process of the help chat. Thus, it is necessary to have the actual information about your customer service that is given here.

  • Open the updated Southwest mobile application on iOS or Android.
  • Now, login to the account by entering the necessary details.
  • Next, you need to move to the Main Menu section and select Contact Us.
  • Click on the Chat icon and launch its portal for using it on your online platform.

Can I Check-in through Southwest Chat?

Indeed, you can check-in by chatting at the Southwest support portal. It allows you to obtain the assistance through the official services. You only require to give every detail relevant to your flight booking. After this, just follow all the points that are given to you through the customer service team.

Is Southwest Online Chat still Working during COVID 19?

Yes, the live chat service of Southwest airline is working by providing the greatest effort to every person. However, instead of searching for it on the web portal of Southwest use its mobile app. The Contact Us section of both Android and iOS support the availability of the Southwest chat platform.

Will I get General Information Relevant to my Reservation through Southwest Live Person?

Yes, any general query relevant to your booking is allowed through the live chat service. The general information mainly includes the details about the flight details of your booking and the baggage information. Every information is available when you use the chatting service of Southwest Airlines.

Do You Need to Download a Specific Version of Southwest App?

Southwest app version 6.1.0 or 6.1+ can let you access the live chat option. So, if you have an older version, download the latest update to get in touch with an expert.

When is Southwest Airlines Online Live Chat Available?

When you need assistance from the Live Chat Support Team, you can contact the representative from 06:00 AM to 08:00 PM Central Standard Time. Besides, you can connect with a customer service team representative around the clock on a phone call by dialing 1-800-435-9792.

Can I Talk to Southwest Live Chat Person in Spanish?

Unfortunately, the service is not accessible in the Spanish language. But you can get assistance on the Bilingual Line at 1-800-826-6667.

Can I Contact the Movie Live Chat Service in the Mid-Flight?

Yes, you can get help during your flight. On the wifi-enabled aircraft, you can access the Southwest Airlines mobile app in mid-flight, all you have to do is purchasing the onboard wifi to initiate a chat. Once you connect to the Southwest WiFi, you will get the option to access the Southwest mobile app and then, you can get help from the chat support team.

How to Use Southwest Mobile App Chat on iOS?

  • At first, you should log in to your Rapid Rewards account on the app.
  • Then select the Menu Option and go to the Contact Us section.
  • Next, select the Chat option from the menu and it prompts you to choose the option why you want to reach out.
  • After that, you see a window where you can get an agent to discuss the issue that you see with Southwest Airlines.
  • In this way, the chat starts automatically. Once a representative replies to you, you can discuss the problem and close the session as soon as the problem gets resolved.

How to Use Southwest Airlines Online Live Chat on Android?

  • Similarly, you need to log in to your account.
  • Open the Contact Us section from the menu and go to the Chat section.
  • Then you see the option to choose to get help.
  • Further, you have to start a chat by clicking the Chat icon and you receive a notification once an agent is available.
  • Initiate the chat to discuss the issue with an agent.
  • Once you are done with the chat support representative, you may close the chat window.


This is how you can get help from Southwest Airlines Online Live Chat. So, if you face any hassle while using Southwest Airlines services, you can contact the support team via live chat.

How To Reach the Southwest Airlines Corporate Office?

Although you don't have as many options as the customer care team, you can still connect effortlessly with the corporate team.

Via Call 

You start with calling the headquarters. The executive assigned to respond to this number will forward your call to the next best executive after hearing about your situation and gathering the required information.

  • Place your call on 1-214-792-4000 Or 1-802-335-9792 OTA.
  • The IVR system will greet you. It will ask you about the nature of your call first if it is query-related or complaint-related. Next, it will ask you to enter the digit associated with your reason.
  • Next, it will ask you to select the sub-category under query or complaint. Select the sub-category. 
  • Afterwards, the IVR will direct your call to an executive. In this step, you would need to provide all the information related to your flight, such as your booking ID, flight number, date of flight, etc. 
  • Afterwards, you will be given an inquiry/complaint number and ask you to complete a set of functions from your end depending on the nature of your call.


If you called because you wished to submit an official complaint, then please note that there is no Southwest Airlines complaint email readily available on the internet or the official site. If you wish to connect with the corporate office via email, you would still have to call the office first and then ask them to provide you with the email address. If an email Id exists for your case, they will pass it to you, and then you may use it.

How do I file a complaint with Southwest Airlines Via Mail?

Note that the mailing address is different from an email address. You can take down the following addresses and then send a handwritten or printed mail to the office at these addresses. You may choose between a corporate office or customer service mailing address. You may consider this as a faster approach for "How do I file a complaint with Southwest Airlines?" because even if you do it first, you would ultimately need to mail the documents as per the requirement. 

Address 1: Southwest Airlines Headquarters,

2702 Love Field Dr. Dallas,

TX 75235

Address 2: Southwest Airlines

PO Box 36647-1CR Dallas

TX 75235

Address 3: Southwest Airlines Co. Investor Relations

HDQ-6IR P.O. Box 36611 Dallas

Texas 75235

Please send a copy of any document you might feel is relevant to your query/complaint to speed up the process. Always provide your contact details and alternative contact details to ensure you don't miss any.

How Long Does It Take For Southwest To Respond To A Complaint?

Response Time: The time this airline will take to reply to your 'How long does it take for Southwest to respond to a complaint?' question will depend on the nature of your query/complaint. It can take anywhere from 30 days to 60 days to resolve your situation.

  • The airline states that it will take 30 days for the corporate office to send you an acknowledgment slip for your complaint if you have sent a written complaint.
  • Afterward, the resolving period can go up to 60 days. In complex and compound cases (cases where more than one factor is involved), this can stretch for extra 2-3 months.


For more information, read about the 'Southwest customer Service Commitment' on

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