Travel Tips

American Airlines has a policy in which it offers a customer to connect with its customer service for completing the relevant issue. The live person of its customer service sometimes takes at least 5 to 8 hours to respond. It is done due to the long queue of users employing the telephonic service of American airlines for using it properly. Those who want to learn additional information about How Long will I be on hold with American Airlines can know more about it for their reservation. It is also feasible when you put your AA flight ticket on hold, which you can do for up to 24 hours from the moment of reserving your flight ticket on hold.

Why Am I on Hold for so long with American Airlines?

The hold time of American Airlines is one of the longest due to the large number of users having queries regarding its services and calling AA constantly. Its customers always want to know about the reason causing longer hold times on call. They can by gaining information about Why am I on hold for so long with American Airlines. It is feasible to get information about it to get additional and helpful information from this official airline.

  • The concerned agents are not present in the customer care center of American airlines.
  • People having queries related to the services of this airline are more, and they are using the calling method to resolve it.
  • A recent medical emergency also creates a situation in which a user needs to cancel its AA flight; this creates a large number of callers contacting the customer care centre of AA.


What Does on Hold Mean at American Airlines?

Getting on hold is something that every AA user wants to learn about. Sometimes, a user contacts the call center of AA and wants to learn a solution regarding the query they have and there, they are put on hold due to the questions other users’ questions wants of other users. Another way to learn about What does on hold mean American Airlines is the flight ticket which is sometimes put on hold by the customers on American airlines. Any customer can put its AA flight ticket on hold for up to 24 hours. To extend this period, pay the additional fee to the airline and enjoy this privilege provided to all its users.

How Do I Get Faster On American Airlines?

  • Contact American early morning. Contacting American support during the morning is an impressible method which you can employ. Taking this measure will allow you to avoid crowds and get your query answered quickly.
  • Don’t forget to request a callback from AA. A user can also choose the method of requesting a callback from the official customer service of American airlines. They can do it and avoid any waiting time.
  • Use your AAdvantage membership and elite status. A member should definitely use the membership of the AAdvantage program and elite status. They are given preference through a separate hotline for all of them.

Therefore, anyone can get in touch with American airlines without waiting for long and passing the waiting time. Those who still want to learn about How do I talk to a real person on American Airlines can connect with the customer service through the live chat method. Here, another great contact method is the use of the social media service to get in touch with a live person of American airlines customer service.

Why are the hold times so long for American Airlines?

American Airlines always offers a genuine policy to connect with its customer service team for complaints about the relevant issue at a particular time. When you click with a live person, he takes at least 5 to 8 hours to respond to you. Still, suppose you don’t want to face such a challenge to keep patient for the solution. In that case, you must know everything and understand the valid reason for holding times so long for American Airlines and get the detailed answer accordingly.

Get the valid reason for the hold times so long for American Airlines:

  • You face holding times so long due to the long queue of users operating the telephone service to provide help for other customers.
  • Ensure you want to reserve your flight ticket on hold, and for that, connect with a live person and complete the payment instantly.
  • It could be possible the concerned customer representative is not present in the customer care center.
  • Sometimes when you don’t ask relevant questions, the customer agent can make you hold so long and wait for the answer.


How long does American Airlines take to answer the phone?

Although, when you connect with a live person for the solution either over a phone call or email service, you can hope for the answer within a few days. Get some valid points to get the response over a phone on American Airlines.

  • You can expect at least an acknowledgment within 30 days and get the resolution within 60 days smoothly.
  • Connecting with the live person of American Airlines customer service (1-865-432-7300) might take at least 5 to 8 hours.
  • If you find the significant time to get on hold, you can imagine it due to the various calls from the customer service team.


What does on hold mean for an American Airlines flight?

When you get your flight on hold, you can learn about the booking and check the details of reserving your flight smoothly. Sometimes, when you connect with a live person who cannot give your correct answer, he can place you on hold easily. And another way to learn the meaning of holding is the flight ticket you can hold for the reservation for up to 24 hours for free. It can extend this period and be ready to pay the additional fee to the airline and enjoy this privilege provided to all its passengers smoothly.

What time does American Airlines' customer service close?

American Airlines assist you in checking some other airlines that you can choose to travel to your destinations at a determined date and time. Likewise, if you wish to ask your queries and share your feedback, you can connect with a live person at the customer service center who can assist you anytime. If you wish to communicate with a live person, you must have valid information about what time does American Airlines customer service close, you should note that the time is 7 AM. to 4 PM If you wish to share your queries during these hours, you can try the email service and wait for the answer at a particular time.

Likewise, if you want to get additional information without holding your time so long, connect with a live person to ask relevant questions and get the answer at your required time ideally. 

Did American Airlines get rid of it?

When you complete your booking and willing to get further information about the flight services and cabin class, you might make some changes abruptly. You can check it after the negotiations with the association of professional flight attendants; American Airlines has announced to make some changes in its flight booking service, which you can accept or get off. It will change its cabin service by cutting the second beverage service on domestic flights longer than 1,500 miles. If you wish to get further details about getting rid of the benefits of American Airlines, connect with a live person free to assist you at any time.

Read Also: How do I chat on American Airlines app?

How do you get American Airlines Attention?

Suppose the American airline side has ruined your trip, and you are now looking for their attention over all the mess up. Then, in such situations, the most competent way to grab their attention for all of the screws would be mentioned here for your reference, and by following the ways, you can get their attention most finely.

  • First and foremost, passengers should take a look at American airline rules because it would be the best option to grab, and it will save lots of time. 
  • Secondly, contact the airline with help using the official telephone number, or you can also select the live chat option, as these two are the most effective options to rely on for support.
  • Visit the social media platforms like Twitter and Facebook because these are also the variables to contact the team stress-free
  • Lastly, you can also talk with the feds because the transportation department has a special section for air travel consumers where you will find a complaint form to raise your issue.


Why is American Airlines Struggling?

The biggest reason behind American Airlines' struggle is supposed to be staff gapping and the shortage of aircraft, which have made it more difficult for the passengers to board the flight at the scheduled time, and they struggle a lot within the airport premises. However, if you want to get through such a drastic issue, then you may contact to customer care help desk, and you will be given a clean chit from the expert over your doubts, and you can take their references at any point in time over the call or live chat services too.

How do I get more priority on American Airlines?

Suppose you want to get more priority on American Airlines. The finest way of doing so would be compatible only when you are a member of any program at American airlines. Below is a list of options you must read, as they will indeed ensure that you too easily and quickly have more priority on American airlines.

  • In case you are carrying priority privileges, then, in that case, you will get speedy check-in service, security, and boarding at the airport, and you will be provided with your checked bags first when you land at your favorite destination.
  • In addition, if you are an AAdvantage Program member at American airlines, you also get the opportunity to get more and more assistance at the time of check-in and with other references.
  • Suppose you want to get more priority from the American airline team. In that case, you can purchase or connect with such essential formats of preferences that the team allows for every passenger who wants to buy such priorities.


How long does it take to hear back from American Airlines?

In case you are waiting for the response from the American airline's team, then, in that case, your ticket is safe and fully secure. Suppose your access after the cancellation qualifies for a refund, then for the response. In that case, you might have to wait for seven days because it is quite a generic time slot that takes time. After all, until or unless your ticket gets verified, you won't get any reply from the team.

Frequently Asked Questions

Why is it so hard to get ahold of American Airlines?

It happens due to many customers making calls because of the pandemic situation, and they opt for flight cancellations. The customer services of American Airlines have been busy due to the COVID situation and employees taking work from home, which makes it even harder to cater to all the customer's needs.

Why does it take so long to talk to someone at American Airlines?

Maybe you are trying a wrong or selecting an incorrect option while connecting to the Airline for help.

Follow the below tips and tricks to connect with the Airline quickly:

  • Try social media- the Twitter direct message can be the best option to get hold of the Airline, and it takes less time than a phone call.
  • Dial an international help center- try calling the different call centers from the helpline number available on the website. If your location call centers are busy, you can opt for other centers for assistance.
  • Use the official app- you can opt for an online website or mobile application for assistance when you call the airline number and keep on hold for hours to hear repetitive IVR for going to the website. You can directly open the app and may not need the assistance you were looking for. 
  • Seek help from a live person- seeking help via call, live chat, or WhatsApp will get you the earliest response from the Airline representative.
  • Accept a callback- whenever you receive a call back from the Airline, always try to respond to them. If you ignore the Airline's call, you are wasting your time and the time of other passengers. The automated won't connect you to someone if you are not answering the call. 
  • Do your homework beforehand- you should research before calling the Airline to know what flight 1 you want to change or what changes you can opt for per the airline policy so that the call is as effortless as possible. Flight availability can vary rapidly during irregular operations, and you should have opened a tool (official website) to find real-time flight availability.

How long is American Airlines' Call Hold Time?

It can take at least 5 to 8 hours to connect with the live person of American Airlines customer service. It can happen due to the large number of calls received by the customer service team.

How can I get ahold of American Airlines fast?

To get a hold of the Airline early as possible, use the below methods to contact:

Via Phone-

  • Dial 800-433-7300 on your phone
  • Choose your preferred language
  • Follow the IVR instructions
  • Press 1 for flight cancellation
  • Press 2 for the refund process 
  • Press 3 for directly connecting with the agent
  • After pressing the relevant key, wait a little as your call gets connected to the agent
  • Explain your query and get it resolved.


Via Live Chat-

  • You can visit the official website at
  • Locate the contact us tab and select the chat with us option
  • Write a brief of your query and select the relevant prompts shown on the screen to get an accurate response from the agent.
  • After connecting, describe your issue and get it resolved.


Via Social Media

Social media handles like Twitter and Facebook can be very helpful if you need assistance. You can direct message the Airline through their official social media pages.



Via email-

You can also send the mail to the Airline's official email address on the website. You can complain or give feedback through this. It will take 5-7 days to get a response from them.

Why is it so hard to get ahold of American Airlines?

American Airlines is a major airline with larger fleet size. Though the number of people takes its service regularly, customers approach customer service to get a better travel experience. On the other hand, many customer service teams are working remotely due to the pandemic. Hence these factors might be responsible if you are getting the hard to approach American Airlines. But there are many options for communication, such as call, chat, email, and social media. If it is difficult to get hold of one opinion, you can try other options.

Did American Airlines Get Rid of Hold

Yes, American Airlines got rid of the hold. During the covid period, the airline received many queries from the consumer regarding its policy or any certain changes. As the situation gets under control American Airlines is getting rid of increasing hold times...

What Time Can I Call American Airlines?

When you have a question with American Airlines and urge to contact them, you can call anytime; you get into trouble because the customer service team is available 24/7. But various numbers have been available in the airline, and according to that, the operation hour varies.

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