Travel Tips

Syracuse Hancock International Airport is a joint civil-military airport situated in New York. Suppose you are traveling with the Syracuse Airport. In that case, you must gain all the information and knowledge about contacting someone at Syracuse Airport so that you can deal with every process very easily and seek help from the airport. The airport provides many ways to be used by passengers looking for help at the airport. 

Get connected through Phone Number - The best way to get in touch with the airline is by calling on the

helpdesk number of the airline, as they provide a toll-free number available 24*7. If you want to connect through a phone call, follow the below steps.

  • Ring the verified phone number of the airport at +1 315-454-4330.
  • Select the language from the options.
  • Next, the IVR voice command will ask you to press the digits according to your concern.


Press 1: If you want to know about the flight schedule of your airline.

Press 2 - To get information about the flight status of your existing flight.

Press 3 - For the information related to your baggage.

Press 4 - To get the latest information on the COVID-19 Policy and protocols  

Press # - To talk directly with the customer service of the airport.

Press the digit on the dial pad which suits your problem the most, and once you get connected, customer service will assist in the best possible manner.

Get support through Live Chat - getting help from the live chat is another best option to connect with the airline. You can follow the steps mentioned below to save your precious time.

  • Open the official website of the airport.
  • Please scroll down the main page and click the contact us option at the bottom of the homepage.
  • Next, select the chat option from the menu.
  • After that, a chat box will appear on the screen where you can write your queries.
  • After writing your queries in the chat box, click on the send button, and you will instantly get a solution to your query from the other side of the chat.


How Long Does it Take To get through Security at Syracuse Airport?

The average time the airport takes to complete the security and screening is 90 minutes, so it is best advised to reach the airport at least 90 minutes before the scheduled flight departure. The airport takes so much time because it is considered one of the busiest airports in the United States. 

Where is the baggage claim at Syracuse Airport?

The airline has an excellent infrastructure; on average, 189 planes operate daily from the airport. The airport has two baggage claim areas, located on the top floor of Terminal A and Terminal B. Passengers can raise the baggage claim by requesting on the official website by filing the baggage claim form and calling the lost and found the phone number.

Does Syracuse Airport have a cell phone lot?

Yes, the airport has a cell phone lot located in the same location as the Old Observation Area. With the help of cell phones lot, many drivers can pick up and drop off passengers without blocking the roadways.  

What time do ticket counters open at Syracuse Airport

Syracuse Hancock International Airport is open for passengers 24 hours per day a week. The Transportation Security Administration (TSA) checkpoints are available from 4:00 am to 9:00 pm.

How early do I need to arrive at Syracuse Airport?

The Transportation Security Administration (TSA ) recommends that passengers should be inside the airport terminal at least 90 minutes before to their scheduled departure time. It is suggested to ensure the most efficient security screening operation and to get a satisfactory passenger experience at Syracuse Airport.

What time does the Syracuse Airport open in the morning?

The Syracuse Airport is open 24 hours a day, so you can visit the airport any time. The Transportation Security Administration (TSA) checkpoints open at 4 am and close at 9 pm.

How long does it take to check in at Syracuse Airport?

Syracuse Hancock International Airport check-in wait times can differ during busy days, holidays, and travel days as well. So it is suggested to complete the check-in process vis an online website or mobile application. The airport accepts e-boarding pass, so you can opt for the online Check-in process for your own convenience. You can also check your current wait time at Syracuse Hancock International Airport check-in but remember this wait time can change when you reach the airport depending on the passengers. So it is advised to check in by online official website or application.

Through Official Website-

  • You have to visit the official website of the airline you have chosen to travel to.
  • Select the check-in option available on the official website home page.
  • Now fill out your flight booking number and last name and select the check-in button.
  • You can also make modifications to your flight during check-in, such as travel upgrades, seat changes, meal addition, special assistance, etc.
  • After filling out the details and rechecking, submit the request.
  • You will receive your boarding pass at your provided email address.


Through Mobile Application-

You can also complete the check-in process via the mobile application of the airline available to download at Google play store and apple store. 

  • Open the airline's official mobile app.
  • Select the Check-in option from the Menu bar.
  • Fill out your booking details and last name and check in.
  • Download your E-boarding pass, or take a physical print at the airport.


Can I stay at Syracuse Airport Overnight?

Yes, you can stay at the Syracuse airport overnight. The airport staff and security are adapting to overnight sleepers, and the airport is remarkably quiet during the night time. There are plenty of comfortable seatings, including numerous armrest-free couches, on the landside. Whether you have access through your elite status or your credit card, airport lounges can be an overnight traveler's best friend. You can get cost-effective, quality food in addition to lodging expenses.

How can I connect with Syracuse Airport?

If you wish to connect with the airport official, then you can call 315- 454-3263 between working hours of 8:00 am and 5:00 pm, Monday through Friday. For getting general information about the airport, connect at 315- 454-4330, 24 hours per day, seven days a week. Their experienced ground staff will help you with any issue you face during your journey from Syracuse airport.

  • Dial 315- 454-4330/315- 454-3263 on your phone
  • Choose your preferred language.
  • Follow the IVR instructions.
  • Press 1 for lost luggage at the airport lounge.
  • Press 2 for special assistance at the airport.
  • After pressing the relevant key, wait for a while as your call gets connected to the agent.
  • After connecting, explain your issue and get it resolved.


Through Mail-

You can also write to the airport and send the mail to their mailing address available for the customers. You can write about your positive or negative experience and get a revert from the officials.

Syracuse Regional Airport Authority

Syracuse Hancock International Airport

1000 Colonel Eileen Collins Boulevard

Syracuse, NY 13212

Frequently Asked Questions

Call Now   +1-805-372-0680