Travel Tips

Sheremetyevo Airport (SVO) Customer Service

You can contact the operator of Sheremetyevo airport via online and offline modes. Both methods will connect you with customer service, with whom you can discuss your issue, and the person will redirect you to the operator. The best way to contact the operator is by making a phone call. But the question is: How to call Sheremetyevo Airport? You can follow the below-mentioned calling procedure that will help you in speaking with customer service regarding your query without any delay. 

Contacting the Operator Through A Phone Call

Sheremetyevo airport authority provides a toll-free number that can be dialed from your preferred location and let you make a call to the operator safely and securely, as all the calls get recorded for verification as well as for inspection purposes only. The Phone number of Sheremetyevo International Airport, +7-(925)-100 65 65, is available 24 hours and seven days a to take your call and provide you with the best possible guidance so that you can complete your task without making any mistakes.

  • You can move to the official site of the Sheremetyevo airport.
  • Then take your pointer to the contact us tab and click on it.
  • After that, from the drop-down menu, you can select the call us option.
  • The option will show you the toll-free number +7-(925)-100 65 65 and dial it.


The dialed number will redirect you to the IVR process, where you need to follow the instruction.

  • Press 1 for flight status 
  • Press 2 to manage my booking 
  • Press 3 to claim your baggage 
  • Press 4 to talk with the customer service representative 
  • Press # to disconnect the call 


Through this process, you can rapidly speak to customer service at Sheremetyevo Airport without any problem.

If you still have doubts, How do contact the operator of Sheremetyevo Airport? Then you can also try alternative methods to get connected with the airport personnel. The personnel will immediately respond to your question. Here are some of the alternative ways mentioned below.

Contacting the Sheremetyevo Airport Operator through live chat

The chat service is feasible and quick as it does not need any details to be filled in. Instead, you can start discussing your issue with customer service directly with just one click. The chat process will let you text your query to the online chat assistant, and the chat assistant is designed to resolve your issue without the help of any live person. Moreover, you do not have to wait for the call to get connected with someone at the airport authority, which can reduce your waiting time. 

  • You can open the official site of the Sheremetyevo airport.
  • Then move under the contact us tab and click on the chat with us option.
  • After clicking on the chat us tab, the chat box will appear on the page.
  • In the chat box, tap on the start chat button and proceed to chat with the operator.


How To Call the Information Desk of Sheremetyevo Airport?

You can call the information desk of Sheremetyevo airport by phone via this helpline number +7-(495)-578-65-65. You can get the number on the official site of the airport. You can also chat with the airport authority via telegram.

Can I take a PCR test at Sheremetyevo Airport?

Yes, you can take a PCR test at Sheremetyevo airport. The authority provides two types of testing for coronavirus infection for their passengers. You can also register for online text mode to save time and make an easy passage at the airport. Two types of testing are available, express testing and standard testing.

Which terminal at Sheremetyevo is international?

All the international flights arrive at the Sheremetyevo F terminal and depart from terminal D. The minimum interval between connecting flights is 70 minutes.

Frequently Asked Questions

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