Travel Tips

Can I Contact The Qantas Customer Service 24 Hours?

Yes. The flight experience of any airline is judged by how they treat their customers. That's why Qantas Airlines allows you to contact customer support any time of the day. The live person assists you whenever you get stuck with the booking or managing the flight issue with Qantas. Check the segments below if you wish to get more information about the airline's customer service.

Is Qantas customer service 24 hours?

Yes, you can contact the Qantas customer service anytime, especially on the US or Australia region numbers. For their continents, time depends on the services you need. If you want instant assistance for some queries, you can choose the following options of the airline other than calling-

Live Chat

  • You can find the live chat option at the bottom of the homepage.
  • Click on the icon and choose a topic for the issues.
  • Start the conversation with the live person about your query.


  • You can see the region for your country on the homepage.
  • Select the topic you want help with and click on the Email option.
  • Write an email on the given id and send it to the customer representative of the airline.


What Time Does Qantas Call Centre Close?

The call center of Qantas is closed on Sunday except for some areas. However, the closing time varies for different services. If you need assistance with reservation queries, the airline is open 24/ 7.

You can check the working hours of your residential area from the official website of the airline. Some of the services that have specific operating hours are given below:

  • Qantas Agency Connect- Monday to Friday (09:00- 18:00 AEST)
  • Freight- Monday to Friday (06:00- 20:00 AEST) & (06:00- 16:00 AEST) on Saturday, Sunday and Public Holidays
  • Customer Care Form: Open 24 hours


How do I speak to someone at Qantas?

The airline provides different ways to connect with someone. You can call the airline on the general call center number given on the contact page of the airline. For the calling process, check the steps below:

  • Get on the Qantas official website first.
  • Go to the Help and Support section of the airline.
  • Choose the country from the list and select your query.
  • Dial the phone number at the given timings.
  • Follow the IVR instructions you hear from the other end.
  • Wait for a while till the system connects you to a live person on the airline.
  • Other than that, you can fill out the Contact Form and get a callback from the airline. 


What is Qantas's Phone Number?

If you want to get through the Qantas airline via phone call, then follow the given instructions step by step:

  • Browse the official Qantas airlines website on your desktop through a reliable web engine. 
  • Go to the help bar and click on the 'help and support section' of the home screen.
  • Scroll down on the following display and click on the 'contact us' option. 
  • Now get the number as per your region and dial it with the help of a cell phone. 
  • Carefully eavesdrop on the voice commands and follow the appropriate IVR options as per your concerned issue with Qantas airlines. 
  • Press the desired key to connect you with the live human at Qantas airlines.
  • Finally, explain your query to the agent and get the necessary support.


However, you can call directly at 1-(800)-227-4500 / +61282222439 / 1-805-372-0680 to speak with a live person at the Qantas customer support team. The agents are available all days of a week and all hours of the day so that you can get help anytime.

Qantas Airlines Contact Details:

Country Qantas Toll-Free No
Brazil 0800 883 0095
Chile 0800 004 321
Canada 1800 227 4500
Mexico 1800 227 4500
Mainland China 86 400 819 9495
India 91 22 6111 18 18
Indonesia 62 21 2555 6300
Japan 03 6833 0700
Korea 82 2 777 6871
Malaysia 603 27133911
Pakistan 92 21 3522 0081
Philippines 632 8 3966940
Singapore 65 6415 7373
Sri Lanka 94 11 2168168
Taiwan, China 886 2 2509 2000
Thailand 66 2 632 6611
Austria 0800 295547
Belgium 32 2700 6781
Croatia 381 11 2631 327
Czech Republic 420 224 815 374
Denmark 45 70 25 40 20
Finland 358 9 72 519 763
France 33 1 57 32 92 83
Germany 49 69 299 571 421
Greece 30 210 9341500
Hungary 36 30 1999411
Israel 972 3 7952133
Italy 41 44 511 1237
Malta 356 2364 4096
Netherlands 31 20 2035425
Norway 47 800 14 801
Poland 48 22 625 0467
Portugal 34 915 421 572
Russia  7 495 641 5121
Spain 34 91 542 1572
Sweden 46 8 590 000 90
Switzerland 41 44 511 1237
Turkey 90 212 2511315
United Kingdom 0800 964 432

What is Qantas's Phone Number in Australia?

If you want to contact Qantas airlines from Australia, you can get the number from the official web page through the contact us page. Alternatively, you can use to call 13 13 13 and speak directly to the customer executive of Qantas airline through call support. The live person over a call is active throughout the day and night.

How Do I Contact Qantas by Email?

Here is how you can get through to the Qantas airline via email process:

  • Firstly, launch the official website of Qantas Airlines using a default web browser.
  • Navigate the help section from the top panel of the home screen.
  • Click on the 'help and contacts' section to get through the contact us page.
  • Scroll down till you find the customer feedback form option and click on it.
  • Once you get the form, enter your contact details to get through the second step.
  • Keep following the on-screen procedure to fill out the form and finally submit it.
  • You will receive a confirmation on the associated email, and the required help will be provided by the concerned authority of Qantas airline in no time.


Can I Get A Call Back from Qantas?

There is no need to wait and be on hold for long as there are many ways through which passengers can get a call back from the qanats airline and get help with their reservation, cancellation, and refunds. Here is how you can request the airline for a call back:

  • Passengers can drop a direct message on any of the official social media handles of Qantas airline to get a call back from the executive. The support team is available on Facebook, Instagram, Twitter, Youtube, and LinkedIn. The direct links to these official social accounts are given on the website.
  • You can make a request for the callback through the chat support feature. The live chat agents are active throughout the day.
  • Passengers can call the airlines and follow the appropriate IVR options to get a callback from an agent. The official calling number is toll-free and given on the website of Qantas airline. 
  • Simultaneously you can fill out the feedback form to get the callback from the executives of Qantas airlines.


How Long Does it Take for Qantas to Answer the Phone?

Generally, the airline does not take much time to respond on call. But in the rush hours of times of crisis like Covid and other emergencies, you may need to wait a bit more. The average waiting time for Qantas is 39 minutes, 37 seconds, and 50 minutes if you call after mid-day. To save yourself from the hold time, you can choose the callback option and provide a contact number to the system. Besides, email, live chat, and social media are also available for your help.

What Time does Qantas Customer Service Open?

The customer support executives of Qantas airlines are active at a specific time which is 9 to 5 PM. so if you wish to get any help regarding your flight reservation, cancelation, refund, status, boarding, etc., then you can get in touch with Qantas Customer Service in a hassle-free manner. Any passenger can access the Qantas live representatives through the official website. The live agents of Qantas airlines have been serving their passengers for decades with the proper and instructive resolution through different contact methods.

How Do You Contact Qantas Airlines Urgently?

To get instant support from the live human at Qantas airlines, one can choose the direct communication method by dialing the toll-free phone number. You can get the customer care calling number through the cont6act us section of the official Qantas airlines website. The executives are available around the clock to provide solutions regarding anything. 

Besides this, you have other options like a live chat feature, email, and social media platforms to connect with the qanats airline. Feel free to choose how to communicate and get help regarding your flight with Qantas Airlines.

How long does it take for Qantas to Answer the Phone? 

The standard waiting Time for all qanats airlines passengers is 39 minutes, and it can sometimes take up to 50 minutes. So if you do not want to hold the line for long, you may request the airline a callback. A callback can be requested via the social networking platforms of official Qantas airlines or the chat support option. The executives will help you with the exact resolution in no time.

Can I get a Refund on my Flight Due to Covid -19?

The refunds of your canceled flight due to covid 19 are initiated within 7 to 20 working days. The pandemic has got the world, so it is very obvious that Qantas airlines understand the passengers' situation in such conditions. You can claim the full refund of your flight ticket by showing supportive documents to the official at Qantas airlines. However, you must know that the non-refundable ticket is only eligible for the travel credits of the same amount. The travel credits are redeemable on your next booking with qanats airlines.

How Do I Complain about my Queries to Qantas?

The customer representatives of Qantas airlines are available throughout the day and night to help the passengers with any query. If you are in doubt about How do I complain about my queries to Qantas airlines, then there are many techniques to get a hold of the live human. You can seek help from the contact us option of the official Qantas airlines website. The contact methods are:

  1. Call support
  2. Live chat
  3. Mail address
  4. Social networking platforms


Is it possible to reach Qantas over WhatsApp?

No, as of now, the Qantas airlines official is not available on WhatsApp. However, you can get help from other social media platforms such as Facebook, Twitter, Instagram, etc., by dropping a direct message to get a quick reply.

Hence this information will surely guide you in-depth to get a hold of the live human at Qantas airlines. Moreover, the best way to get support is through the Qantas Airlines Phone Number that you can get from the website. The call support agents are available around the clock.

How Do I Text Qantas?

In case you are unable to connect with a live representative using the customer service number and you are on hold for a long time, you can use the live chat option offered by Qantas Airlines. You have the advantage of connecting with virtual assistance for your primary issues and a live agent to solve various other problems. To know where you can find the live chat continue reading.

  • You need to open the official page of Qantas Airlines.
  • On the dashboard, click on the help option.
  • You will be diverted to the help page of Qantas Airlines.
  • Once you are on the page, you can see various options to connect with the airlines.
  • You need to search for the live chat option and make click on the option.
  • The chat portal will be opened, where you will connect with a virtual agent until the live agent is available.


You can open the chat and start your conversation if the agents are already available online. You can also use the social media option to contact customer service. You can use the links below to connect.

  • Facebook -
  • Instagram -



If you need more information or want to go through the FAQs provided by the airlines, you can visit the official help page and go through the page for further details.

Frequently Asked Questions

What are the ways to reach Qantas Customer Service?

If you have a flight booked with Qantas airlines and want to clear any query, there are many ways to reach Qantas customer service to get further assistance.

  • The best way you can use to contact Qantas is to make a phone call. Reach the official website of Qantas Airlines and pick up the service toll-free number for the same to make a call. 
  • Also, if in case it does not work, get on a live chat session to get instant information about your queries.
  • The customer service Email of Qantas Airlines is also there for you to drop your concern.

How Can You Send Qantas a Message?

Recently, Qantas Airlines has introduced an SMS service for the passengers through which they can get a quick response. You can reach the customer service section of the airlines and can get the SMS number of Qantas to get a response.

An SMS is the best option if you have a general query for your reservations. It also saves time.

Can I Email Qantas Airlines?

Yes, you can surely Email Qantas Airlines for your requests and general queries. Get on the official website of Qantas Airlines and reach the customer care service section, then choose the region you live in and pick up the Email address for the same. Now, drop your concern to get quick assistance.

Does Qantas have a live chat?

Yes, if you are looking to get an instant response, live chat is the best option to use. The Qantas Airlines Live Chat helps you to get all kinds of information related to your bookings and the services in an immediate way. For a live chat, go through the steps below.

  • On the official website reach the customer support section.
  • Click on the “Chat” option.
  • Type your query.
  • Get instant information.

How to get over a call with Qantas Airlines?

If you want to talk to a person at Qantas Airlines, follow the steps mentioned below.

  • Attain the operative website of Qantas Airlines and reach the customer support section.
  • Now, pick up and dial the customer care toll-free number (1-800-227-4500) OR 1-808-300-5769 (OTA) of the airlines.
  • You can go through the IVR instructions.
  • Skip all the number press options to interact with an executive.
  • Wait for some time so that your call can be redirected to a live service agent.
  • After the call redirection, clear all the queries that you hae regarding your flight reservations.

Can you get a callback from Qantas Airlines?

Now, yes, you can indeed get a callback service in Qantas Airlines to avoid a hold. You can use the Qantas Airlines Call Back just by reaching the website of the airline and filling out the Callback request form. Read further to know about the same.

  • Reach the website and click on the “Request a callback” option.
  • Enter your phone number and other contact information.
  • Enter the date and the timings you expect a callback.
  • Click on the “submit” option.


Once your request gets submitted, you will receive a callback from the airlines.

How Do I Get my Qantas Callback?

Have you been trying to connect with a live agent for a while, but you are unable to connect, and you are put on hold for a long time? You can use the call-back feature offered by Qantas airlines. Read the following points to know how you can get a call back from a Qantas Airlines representative.

  • You need to look for the customer service number on the official page.
  • Dial the customer service number +1800 227 4500 / +1800 177 474 / 1-805-372-0680 (OTA) of Qantas airlines.
  • Follow the instructions given by the automated voice and press the number according to the instructions.
  • Now you can select the callback option and wait for a while.


Depending on the availability of the agent, you will get a call back from an expert on the number you gave a call. Once connected, you can discuss your issues and solve them.

What is the Average Wait Time for Qantas Call?

If you were put on hold, the customer service team members would be busy handling customer issues. Calling in peak hours always ends up in call hold, and the maximum hold time can be 3 to 5 minutes, but it can also extend to about 40 to 50 minutes. If you end up on hold, you can use other methods to contact customer services, such as live chat and social media.

How Do I Call Qantas from the US?

If you want to use the quickest way, that is calling customer service, and you can use the number mentioned below and follow the points.

  • You need to dial +61-282222439, the customer service number of Qantas Airlines.
  • When you call the number, you can hear the automated voice instructions.
  • Pay close attention to the instructions and press the numbers accordingly.
  • You will soon be associated with a live agent and can get your issues solved in no time.

Call Now   +1-805-372-0680