Travel Tips

So how is luggage considered lost? If your luggage is not found within 21 days by tap Portugal, it is considered lost. If you want to keep track of your luggage update, then you have to use a tracking number and check the tracing system to see if there is any update on the status of your lost baggage. Sometimes tap Portugal might be unable to help you with your lost luggage. For that, you have to know your rights to claim compensation. If you were flying with tap Portugal and you discovered that your baggage was lost when you waited for baggage to arrive. If you are thinking, How much compensation do you get for lost baggage? Then you have to know that tap Portugal provides you with compensation when your baggage is lost, and to claim that compensation, you have to know that you can claim tap Portugal lost baggage compensation of up to 1400 euros if you lose baggage on the tap Portugal flight. Therefore, if you cannot get your baggage from tap Portugal, they have to compensate you for lost baggage. You can also tell that your baggage is lost to the customer care present, which will assist you more.

Tap Portugal Delayed Baggage Compensation

You must know that if your baggage is not on time, then you can appeal for compensation from the airlines, and they will process your request to provide you with a refund. So you were waiting to collect your luggage after you have been waiting for a long time and the baggage is delayed for that, you have to know that tap Portugal will give you some compensation if your baggage is not on time. Suppose you got your baggage delayed than usual time. Then there is a law that states that if an airline causes passengers to arrive at their destination late for three or more hours, then those passengers could get up to 600 euros in TAP Portugal delayed baggage compensation from tap Portugal airlines.

Tap Portugal Charge for Checked Baggage

Although you can take your baggage without any cost, you must check your tap Portugal limit. You must also note that each class has different rules for luggage, so if you are traveling with an economy class, you can bring 23 kg with you it is applicable for all routes, if you are flying executive class then you have to know that 32 kg with you and maximum size for checked-in bags will be 158 cm or 62 inches and if you are sure that your weight limit is exceeding then you have to know about tap Portugal fee for checked baggage when it is exceeded now might be worrying about how much does TAP Portugal charge for checked baggage if your bag over if you have your bag overweight 23-32 kg or 50-70 lbs then you have to pay between 80 and 125 EUR within Europe and around 200-300 EUR on intercontinental flights if your bag is both oversize and overweight then you have to pay 700EUR on an intercontinental flight.

Does TAP Portugal Lose Luggage?

In case your baggage is delayed or lost, and you are present at the airport waiting for your luggage, then the first step should be visiting the TAP Lost & Found counter and filing a complaint. You can also fill out the form online within 24 hours of the landing. The online form service is not applicable if your destination is in Brazil (except Sao Paulo - Guarulhos), the united kingdom, or Italy. You can report up to 5 bags per baggage form. 

To fill out the lost luggage form, follow the below-mentioned steps-

  • Start with going to the official website and go to the missing form at Lost Luggage Form. 
  • After selecting the option, you will get sent to the next page where you have to fill out your booking reference number and last name, or you can also enter your bag tag number and last name.
  • After entering all the details, a form will be sown on the screen. Fill out the details asked in the form and submit it.
  • You will get a confirmation email at your registered email id, and you have to keep the complaint registration number handy to track the luggage in the future.


How Can I Track my Lost Luggage from TAP Portugal?

To track your lost luggage, you can use the online option, or you can connect with the helpdesk to check your baggage status. You can check your baggage status by entering the registration number which you would have received when you filed a complaint. Follow the below-mentioned steps- 

  • Start with visiting the official website of Tap Portugal at
  • Now navigate to the online services option, which is present below the home screen.
  • Now find the where is my bag option and click it.
  • Now you will get to the next page, where you have to enter your 10-character file reference number in the first tab and your last name in the given tab and click the "Submit" button to see the information about your delayed bag.
  • Your baggage details are submitted in the worldwide computerized baggage tracing system, so you can verify the status of your delayed bag, and you can also make some changes to your delivery address/date and contact information.
  • You will get the details by which you can track the progress of your TAP Lost baggage claim complaint.


Through phone-

In case you are not good with technology and want to connect with a live executive of the airline to help you with the issue, then you can opt for TAP Lost baggage phone number. You can call the helpline anytime as it is available 24/7 for passengers. 

  • Start by dialing 1 (800) 903-7914 on your phone to speak with a live agent.
  • Follow the IVR instruction which you hear on call.
  • Pick your preferred language to communicate.
  • Press 0 to talk with the live executive.
  • Press 1 for the reservation process.
  • Press 2 for the flight cancellation process.
  • Press 3 for baggage-related issues.
  • After pressing the relevant key, wait for a while as your call gets connected to a live executive. 
  • After getting connected, provide your flight reservation details and baggage registration number, which is mentioned in the confirmation mail you received while filing the baggage complaint.
  • Explain the situation to the agent and get help from him.


How Much Does Tap Reimburse for Lost Luggage?

Yes, you will be provided with compensation when the airline is unable to track and provide your luggage back. Also, If you are not in your country of residence and you have to purchase essential expenses such as personal care products, undergarments, etc., because of missing luggage, you can submit the complaint form, and it should also include the receipts of the purchase so the airline can help you get a reimbursement. To claim the reimbursement from the airline, the written complaint should be submitted within 21 days after the missing date confirmation.

Frequently Asked Questions

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