Travel Tips

What is the TUI Airways Cancellation Policy?

  • The airline cancellation policy states passenger can cancel their booking within 24 hours of the purchasing window and avoid paying any cancellation fee for it. They will be given a full refund if the cancellation is made seven or more weeks earlier than the date of departure.
  • If the passengers fail to show up for their departure flight, then the entire amount will be taken as a TUI cancellation charge. 
  • If you have bought a non-refundable ticket, then you cannot cancel the flight ticket, and in case you proceed with the cancellation, then you would only get the tax imposed by the government and the airport. 
  • As the TUI Cancellation Policy Due to illness states, if the cancellation is made due to severe illness or the death of a passenger’s family member, then the passenger will be provided with a full refund by the airline. To claim the refund, passengers will be asked to provide supporting documents to the airline authorities.
  • Passengers are advised to take insurance against the financial consequences, which can be applied for a no-show.
  • Passengers can opt for flight cancellation 10 minutes before the departure time of the flight. However, you will get charged by the airline for cancellation.


How much does it cost to cancel a flight with TUI?

In case you fail to follow the airline guidelines, then you will have to pay the penalty fee applied by TUI. The cancellation charges can vary depending on the type of fare you purchased. The cancellation fee will depend on the time of cancellation and departure destination.

  • If the passenger cancels after 24 hours of the risk-free period, the TUI cancellation fee of 34.42 USD per ticket will be applied. 
  • The processing charge of 14.75 USD can be applied to the ticket by the airline in certain circumstances. You will have to pay the fee without fail. 
  • The cancellation fee can range between $15 to $35, depending on the ticket fare; you can only get the original fee while processing the cancellation process.
  • The cancellation charges for international flights are usually higher as compared to the cancellation charges for domestic flights. 
  • If you have bought insurance, then you can make a free cancellation up to 10 minutes before your scheduled departure time.


Can I Cancel A TUI Holiday and Get a Refund?

Yes, you can cancel your booking Of the TUI Holiday and will get a full refund if the cancellation is made within 24 hours of the purchase window and if you have bought an insured ticket. Also, you can avoid paying the cancellation service charge if you cancel the flight online. The extra charges are applied if you opt for cancellation through a phone call or at the airport. To cancel the flight online, follow the below-mentioned steps-

Via Online- 

  • Start with browsing the official website of Tui Airline at 
  • Navigate the manage booking option mentioned at the top of the official website and enter the booking confirmation code and last name in the required field. 
  • Now hit the search option and proceed further.
  • A new page will be displayed with the past bookings.
  • Now you have to choose the flight you want to cancel and go to the next page. 
  • Before taking any further steps, read all the terms and conditions carefully.
  • Now you have to select the cancellation option and provide the reason for cancellation.
  • After the process, a cancellation refund will be displayed on the screen.
  • Now fill out the Tui airline refund request form. 
  • Attach all the relevant documents to make a claim.
  • Pay the applied cancellation fee and complete the process.
  • You will get the cancellation and refund confirmation mail at your registered email id.
  • Don’t forget to take the refund tracking number so you can track the refund in the future.


How Do I Get My Refund Back from Tui?

Tui offers a variety of services to people, so their journey and holidays become delightful and memorable with their families and friends at their desired destinations, but somehow you canceled your plans and decided to plan your holidays or travel with Tui some other time. So to get a refund or money back from Tui below is the step that will assist you in proceeding with a request for a refund from Tui. Please click on the link that has been provided below where you have to request by filling out the form: 

  • You are advised to fill out the “Refund request” form to proceed with a refund request. ( there are some terms and conditions that you are required to keep in mind to use these refund credits:
  • You might have to pay the difference in fare if you make another alternate holiday booking. 
  • If new bookings cost less than the previous one, then you will be provided back all the credits.


Why is my TUI Refund Taking So Long?

If you have filled out the Refund request form and waiting for them to provide you back with all of your money but have not received your amount back, below are different reasons for the long delays in processing your refunds: 

  • Usually, it takes around 14 days to process a refund to the customers, but it may get delayed due to the unavailability of the TUI customer team at that moment. 
  • Due to Covid-pandemic, the market has been hit hard, due to which many people are canceling their trips and requesting a refund altogether. This further delays the refund process. 
  • To verify a request for a refund (whether valid or invalid) from the customers/passenger might take a long time to provide them with a refund that they are applying for from Tui.


How Much Money will I Lose if I Cancel my Holiday TUI?

If you are planning to cancel your holidays, there will be a termination fee that you may have to incur; moreover, this termination fee is by and large dependent upon how many days before you cancel your bookings with TUI;

  • If you are canceling your bookings after 70 days and above your booking date, the whole amount will be provided.
  • If you cancel before 69-63 days from your scheduled booking, 30% will be deducted.
  • If canceled before 62-49 days, 50% will be deducted.
  • If canceled before 48-29 days, 70% will be deducted.
  • If canceled before 28-15 days, 90% will be deducted.
  • If canceled before 14-0 days, 100% will be deducted.

Frequently Asked Questions

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