Travel Tips

How Much Will I Lose if I Cancel A NZ Flight Ticket?

NZ provides flexibility while providing you digital services which are easy to access from your preferred location. The digital services include flight status, flight booking, and refund claims. Moreover, if you have changed your plans, you can either make changes in your flight schedule or cancel your reservation which can be applied online. Still, in that case, you need to pay some cancellation fees of around $300, which you can pay through different payment gateways.

You need to follow the below-mentioned procedure to help you cancel your flight easily. The procedure includes steps that are easy to apply without any external procedure and will redirect to the cancellation page without any mistakes.

  • Go through the official page of air new Zealand.
  • Then sign up with your account.
  • After that moved to manage my booking.
  • Enter your booking code number and last name.
  • The page will show you the list of flights, select your flight and click on the cancel tab.
  • Follow the terms and condition page and confirm your cancellation.
  • At last, you will get a confirmation code message on your registered email address.


Once you have made the cancellation, you can claim a refund and submit the necessary documents. The airline provides a refund within seven working days. You will receive a refund tracking number with a confirmation code message to help track your refund status. 

What Happens If I Cancel my Air New Zealand Flight?

Once you have canceled your flight, Air New Zealand will charge you cancellation fees, or you can claim for refund if the cancellation has been processed due to some exceptional cases. According to the policies, you can get your refund back if the reason is valid or if the airline staff rearranges an alternative flight in case of emergency.

Air New Zealand Cancel within 24 Hours

According to the 24 hours policy, you can cancel your reservation within the time limit the authority issued to avoid late fees.

  • If you canceled your flight within 24 hours of purchasing the ticket, you are entitled to cancellation free of cost and will get a refund in your given account details.
  • If you have canceled your flight after 24 hours of purchasing the ticket, you must pay some cancellation fees before getting the flight fare back into your account.


So try to cancel your reservation as soon as possible so that you can use that money for future bookings to get a suitable flight option.

Air New Zealand Cancellation Policy

You must consider some guidelines so airlines can maintain a trustworthy and healthy relationship between clients and staff. These policies are made under the supervision of senior authorities so that you can make cancellations flexibly.

  • If your booking got canceled or delayed due to technical errors in flight or some climatic condition, then the airline will not deduct cancellation fees from your paid flight amount.
  • If your family member dies due to medical reasons and you cancel your flight, submit the necessary supporting documents. The airline will understand your scenario and provide you with money back without any cancellation fees.


Any doubt or issue, the Air New Zealand customer service is available for you on the toll-free number 1-800-262-1234. The customer service executive will connect you directly and resolve your query-related problem quickly. You can follow the below-written method to receive a contact number and contact a customer service executive. 

  • You need to open the NZ official page.
  • Then take your pointer to the contact us section and click on it.
  • After that, tap on the call our option.


Now dial the given toll-free number and follow the IVR instruction below. 

  • Press 1 for flight status.
  • Press 2 to manage to book
  • Press 3 to speak with the airline customer service representative.
  • Press # to cut the call 


How Do I Know if my Air New Zealand Flight is Refundable?

Air New Zealand is an airline known for providing the best facilities and comfort to its passengers. The airlines always prioritize the comfort and ease of the passenger, and they make sure that they don’t have to have any issues if they are traveling with them. Sometimes people plan a perfect week for them, and they must cancel it due to unavoidable circumstances. They don’t have to stress themself over it if Air New Zealand makes the reservation in their flight ticket, but at times it becomes difficult for them to know whether their flight tickets are refundable. There are a few points that are required to be known to identify whether your ticket amount is refundable or not.

  • Check if the refundable filter is applied on your ticket or not
  • The low-fare ticket indicates a non-refundable flight ticket
  • Contact customer service to enquire about your ticket
  • Ask for your ticket details to the agent if a travel agent makes the reservation.


Can You Get an Air New Zealand Refund?

If the points mentioned above clarify that your ticket is refundable, you can easily get a refund for your flight ticket. The process to get the refund of your flight ticket with the airline is mentioned here for you as follows.

  • Get onto the airlines' official website and look for the ‘Manage Booking’ option on the top tab of the airlines. 
  • Once you get onto the ‘Manage Booking’ section, you are required to enter the PNR number as well as the last name of the passenger. 
  • You will get redirected to the available flight page, after which you have to select the flight on which you have made the reservation. 
  • Once you get onto the available flight page, you have to proceed with the process of cancelation, and once the process is complete, a link will appear on your screen. 
  • Click on the link, and you’ll get redirected toward the refund form.
  • Enter all the details and the reason for the cancellation, and submit the form to get confirmation over mail. 


Air New Zealand Refund Contact

If the passengers skip the refund form, they can dial 00-64-9-357-3000, the customer service number, and the executive will connect with you to process the refund of your flight ticket. 

Air New Zealand Refund Policy

  • As per the 24 hours risk-free period, the passengers are allowed to get a complete refund of their flight ticket if they cancel their ticket within the initial 24 hours of booking. However, these rules apply to the flight ticket whose reservation is made at least a week before the scheduled departure. 
  • If the airline cancels the flight ticket, then they will be liable to provide the passengers with a complete refund of their ticket amount. 
  • If there is a delay of three hours in the departure and the passengers proceed with the cancellation, then they will get a complete refund as well as compensation for the inconvenience caused to them by the airline.
  • If the passengers cancel their connecting flight ticket due to a delay, in that case, the airlines will refund the unused amount of flight tickets to the passengers.
  • Suppose the ticket cancelation is made because of any medical reason. In that case, the passengers can claim a complete refund of their amount, provided they have submitted the necessary documents.


How Long Does it Take to Get a Refund from Air New Zealand?

The airline agent is required to initiate the refund promptly to the passengers. Here ‘Promptly’ is defined as 7 business days if the payment is made through debit or credit card. And it will take 20 days if the payment is made through cash or check. For more information, visit the official website or contact customer service to get in touch with the agent.

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