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Is Cebu Pacific Customer Service 24 Hours?

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    Is Cebu Pacific Customer Service 24 Hours?

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    Everything You Should Know About Cebu Pacific Customer Service

    Cebu pacific is one of the low-cost airlines of the Philippines, that provides many flying services. They offer the best customer support too that makes the overall process of booking easy and effective. They offer assistance in various ways that you can read below. We have covered Cebu Pacific Customer Service methods and you can direct them and get quick support from the team.

    Before you move to the contact option, make sure you analyze the issue and then you move to the method.

    Ways To Connect with Cebu Pacific Customer Service 

    To come with more solutions for the different passengers, they cover both traditional and modern techniques.

    How To Contact The Customer Service of Cebu Pacific Airlines?

    Via Phone

    Cebu Pacific provides instant assistance to the customers reaching out via call. So, if you wish to connect with customer service instantly, a phone call is the best way for you. To reach out via call, you need to dial the Cebu Pacific office contact number. The contact number of the support team is (63) 2-7020-888. After dialing the number 1-805-372-0680, you need to listen to the telephonic commands carefully.

    Send a Message

    You can also contact the Cebu Pacific Airlines customer service expert through a message to get your issue resolved. For this, you need to visit the support page of the airline by using the link After hitting the link, you can follow the steps given below to reach out to the support team through message:

    • On the support page of Cebu Pacific, you need to click on Send us a message option.
    • Now you will be redirected to a new page. Here you need to write a message regarding your query.
    • Now you need to fill in all the required details.
    • At last, you need to hit the Submit button.


    After submitting your message, you will get a callback within 24 hours from a customer service expert at Cebu Pacific. If you wish to contact from the USA, you need to dial the Cebu Pacific USA contact number to get your queries resolved.  The contact number of the support team for the customers in the USA is 1-800-778-4838. For more details, you can check out the Cebu Pacific Airlines official website. 

    Cebu Pacific Customer Phone Number

    Here if you are looking for something that can offer quick support then this method is for you. You can go with this any moment of the day and then you are free to interact with them. But you might need to follow the certain instruction on the call that we have mentioned below.

    • Press 1 for the booking related issues 
    • Press 2 for the cancellation or getting a refund or facing issues with the payment 
    • Press 3 for knowing the status of the flight and much more


    However, from time to time, it may change and you might find a slight variation in the instruction. But whatever you have heard on the phone, you have to react according to that. In this way, you can use Cebu Pacific Airlines Contact Number. Do to resist yourself to get support with this number.

    Cebu Pacific Customer Live Chat Support

    Many people even those who have used the Cebu pacific before are not aware of this method. With this, you can connect directly with the live person. It is known as live chat support, where interaction can be done with the messages only. But, when you are a mobile application then you can connect with the normal messages too or with the social platform which turns this process faster. But, you can leverage this option with the browser too, but that may ask for some information that turns the process slow. Once you provide them, then you can move to the chatbox, and then interact with the person.

    Like the phone number method, you can easily connect with the person and get the best solution. Even, it does not matter where you live, you are free to interact with them and get prompt solutions.

    Cebu Pacific Customer Email Support

    It is the third method to connect with the service team, but the major objective of this method is to manage suggestions or feedback. Even, if you are facing an issue regarding the account, then you can go with this method too but it will take 24 hours to respond back. You can get the response quickly too but that relies on the type of the query.

    If you are wondering that Is Cebu Pacific customer service 24 hours or for a limited time, then they don’t provide the service throughout the day. The timing can be 12:00 am to 11:30 pm. But, in the case of email, then you can drop the mail at any moment and revert depends on the team.

    Get Connected To A Cebu Pacific Customer Service Representative

    Cebu Pacific is an eminent low-cost carrier in the Philippines. Cebu is known amongst the passengers for the alluring services that it gives to its passengers. The airline takes care of its customer’s comfort, for which it provides highly comfortable seats on flights. The airline also serves amazingly delicious food on the flight to make the journey memorable for its passengers.

    Cebu also provides 24/7 customer support to ensure the convenience of the customers. The customer service team of Cebu Pacific Airlines is highly supportive. It tries to give the best possible solution for the issues faced by Cebu Airlines customers. Cebu Pacific Customer Service team allows the passengers to reach out for help using many different methods. But, if you wish to connect with an agent instantly, you need to use the fastest ways to contact.

    Benefits of Contacting the Cebu Pacific Support Team

    • You can seek real-time assistance on every issue related to Cebu Pacific.
    • You can get instant support on every query related to the airline. 
    • You will get a quick solution for your issues from the experts at Cebu.
    • The experts at Cebu Pacific take care of customer’s satisfaction. So, you will get the best possible solution for your issues.


    There are many other benefits of contact the Cebu Pacific Customer Service team for help. Now let’s move forward to how you can reach out to the support team of Cebu for assistance. 

    FAQs Related Cebu Pacific Customer Service

  • One can simply dial Cebu Pacific Air contact number i.e.  +63 (2) 8802-7169 to get real-time assistance on their reservations.  Besides, the live person on Cebu Pacific Air is available 24/7 to assist you with all kinds of reliable solutions and information. Also, the Cebu Pacific Air live person will assist you thoroughly on your bookings.

    Cebu Pacific Air does have live chat services through which passengers can get issues on their minor queries such as refunds, cancellations, flight change, flight status, etc. One can opt for the live chat option through Cebu Pacific Air’s official website and mobile app. Also, the live chat option has less turnaround time and one can quick help on their queries.

    The Cebu Pacific Air customer service experts can help you with the following aspects of your bookings.

    • Cebu Pacific Air reservations
    • Manage Bookings
    • Check-ins
    • Refunds, cancellations and flight change
    • Travel policies and important guidelines
    • Pet travel and group travel
    • Baggage and cargo services
    • Any assistance on Cebu Pacific Air frequent flyer program.
    • Other queries.

    If any passenger wishes to share any feedback, grievances, or any other information with the Cebu Pacific Air customer service team, then they can do via However, the email support option has a high turnaround time and you might have to wait for a longer duration to get a response from the Cebu Pacific Air customer services team.

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