Travel Tips

Everything You Should Know About Cebu Pacific Customer Service

Cebu Pacific is one of the low-cost airlines of the Philippines, that provides many flying services. They offer the best customer support too that makes the overall process of booking easy and effective. They offer assistance in various ways that you can read below. We have covered Cebu Pacific Customer Service methods and you can direct them and get quick support from the team.

Before you move to the contact option, make sure you analyze the issue and then you move to the method.

Ways To Connect with Cebu Pacific Customer Service 

To come with more solutions for the different passengers, they cover both traditional and modern techniques.

How To Contact The Customer Service of Cebu Pacific Airlines?

Via Phone

Cebu Pacific provides instant assistance to customers reaching out via call. So, if you wish to connect with customer service instantly, a phone call is the best way for you. To reach out via call, you need to dial the Cebu Pacific office contact number. The contact number of the support team is (63) 2-7020-888 / +1-808-300-5769 / 1 855-523-2722. After dialing the number 1-805-372-0680, you need to listen to the telephonic commands carefully.

Send a Message

You can also contact the Cebu Pacific Airlines customer service expert through a message to get your issue resolved. For this, you need to visit the support page of the airline by using the link After hitting the link, you can follow the steps given below to reach out to the support team through message:

  • On the support page of Cebu Pacific, you need to click on Send us a message option.
  • Now you will be redirected to a new page. Here you need to write a message regarding your query.
  • Now you need to fill in all the required details.
  • At last, you need to hit the Submit button.


After submitting your message, you will get a callback within 24 hours from a customer service expert at Cebu Pacific. If you wish to contact from the USA, you need to dial the Cebu Pacific USA contact number to get your queries resolved.  The contact number of the support team for the customers in the USA is 1-800-778-4838. For more details, you can check out the Cebu Pacific Airlines official website. 

Cebu Pacific Customer Phone Number

Here if you are looking for something that can offer quick support then this method is for you. You can go with this any moment of the day and then you are free to interact with them. But you might need to follow the certain instruction on the call that we have mentioned below.

  • Press 1 for the booking related issues 
  • Press 2 for the cancellation or getting a refund or facing issues with the payment 
  • Press 3 for knowing the status of the flight and much more


However, from time to time, it may change and you might find a slight variation in the instruction. But whatever you have heard on the phone, you have to react according to that. In this way, you can use Cebu Pacific Airlines Contact Number. Do to resist yourself to get support with this number.

Cebu Pacific Customer Live Chat Support

Many people even those who have used the Cebu pacific before are not aware of this method. With this, you can connect directly with the live person. It is known as live chat support, where interaction can be done with the messages only. But, when you are a mobile application then you can connect with the normal messages too or with the social platform which turns this process faster. But, you can leverage this option with the browser too, but that may ask for some information that turns the process slow. Once you provide them, then you can move to the chatbox, and then interact with the person.

Like the phone number method, you can easily connect with the person and get the best solution. Even, it does not matter where you live, you are free to interact with them and get prompt solutions.

Cebu Pacific Customer Email Support

It is the third method to connect with the service team, but the major objective of this method is to manage suggestions or feedback. Even, if you are facing an issue regarding the account, then you can go with this method too but it will take 24 hours to respond back. You can get the response quickly too but that relies on the type of the query.

If you are wondering that Is Cebu Pacific customer service 24 hours or for a limited time, then they don’t provide the service throughout the day. The timing can be 12:00 am to 11:30 pm. But, in the case of email, then you can drop the mail at any moment and revert depends on the team.

Get Connected To A Cebu Pacific Customer Service Representative

Cebu Pacific is an eminent low-cost carrier in the Philippines. Cebu is known amongst the passengers for the alluring services that it gives to its passengers. The airline takes care of its customer’s comfort, for which it provides highly comfortable seats on flights. The airline also serves amazingly delicious food on the flight to make the journey memorable for its passengers.

Cebu also provides 24/7 customer support to ensure the convenience of the customers. The customer service team of Cebu Pacific Airlines is highly supportive. It tries to give the best possible solution for the issues faced by Cebu Airlines customers. Cebu Pacific Customer Service team allows the passengers to reach out for help using many different methods. But, if you wish to connect with an agent instantly, you need to use the fastest ways to contact.

Benefits of Contacting the Cebu Pacific Support Team

  • You can seek real-time assistance on every issue related to Cebu Pacific.
  • You can get instant support on every query related to the airline. 
  • You will get a quick solution for your issues from the experts at Cebu.
  • The experts at Cebu Pacific take care of customer’s satisfaction. So, you will get the best possible solution for your issues.


There are many other benefits of contact the Cebu Pacific Customer Service team for help. Now let’s move forward to how you can reach out to the support team of Cebu for assistance. 

Where are Cebu Pacific International Sales Offices Located?

The Cebu Pacific International Sales Offices are the places from where passengers can purchase travel tickets for Cebu Pacific. One can contact the customer service department at Cebu Pacific using the International Sales office helpline number. Here is a detailed guide for Cebu Pacific international sales offices: 

Korea Sales Office

RM 907 of President hotel, 16, Euljiro, Joong-Gu, Seoul, Korea. The customer service number is (822) 6150-2037.

Japan Sales Office

Nihonbashi Ohedo building, 7F 2-5-6 Nihonbashi Kayabacho, Chuo-Ku Tokyo, 103-0025. The helpline number for the Japan sales office is (813) 4578-1447.

Hong Kong Sales Office

Room 408-9, 4th floor, Wing On Plaza, 62 Mody Road, Tsimshatsui East, Kowloon, Hong Kong. The call center number is (852) 5803-3088.

Shanghai Sales Office

Unit 2306-2307 Times Square 93 Huai Hai Zhong Road, Shanghai. One can connect with the customer service department at the Shanghai sales office by dialing +86-400-670-0780.

Cebu Pacific International Contact Number and Hotlines

People looking for International Cebu Pacific Contact Number and Hotlines can refer to the below-mentioned information to get ultimate help and assistance with their flights. Here is a list that you can refer to for international calling details: 

Australia: Passengers can contact Cebu Pacific on +61-2-9119-2956 / +1-808-300-5769. This helpline works from 7:00 am to 10:00 pm (PH local time). You can contact Cebu Pacific all seven days using this contact number. 

Japan: Dial 81-3-4578-1447. The calling time is as follows: 8:00 am to 6:00 pm (JP Local time). Also, the helpline works all seven days of the week. 

Hong Kong: Dial +852-397-33800. The calling hours are from 7:00 am to 10:00 pm (PH local time). The helpline works all 7 days of the week. 

China: Dial +86-400-670-0780. The calling hours are from 8:00 am to 6:00 pm (CN local time). The helpline is operational all seven days of the week. A dedicated email address is also available, especially for China: 

Singapore: Dial +65-315-80808. The calling hours are from 7:00 am to 10:00 pm (PH local time). The helpline is operational all seven days of the week.

South Korea: Dial +820-2-6105-2037. The calling hours are from 8:00 am to 6:00 pm (KR local time). The helpline is operational from Monday to Friday.

FAQs Related Cebu Pacific Customer Service

Frequently Asked Questions

Is Cebu Pacific Air Customer Service 24/7 Available?

One can simply dial Cebu Pacific Air contact number i.e.  +63 (2) 8802-7169, +632-8540-2195 to get real-time assistance on their reservations.  Besides, the live person on Cebu Pacific Air is available 24/7 to assist you with all kinds of reliable solutions and information. Also, the Cebu Pacific Air live person will assist you thoroughly on your bookings.

Does Cebu Pacific Air Has Live Chat Services?

Cebu Pacific Air does have live chat services through which passengers can get issues on their minor queries such as refunds, cancellations, flight change, flight status, etc. One can opt for the live chat option through Cebu Pacific Air’s official website and mobile app. Also, the live chat option has less turnaround time and one can quick help on their queries.

How Does The Live Person Cebu Pacific Air Customer Services Can Help You?

The Cebu Pacific Air customer service experts can help you with the following aspects of your bookings.

  • Cebu Pacific Air reservations
  • Manage Bookings
  • Check-ins
  • Refunds, cancellations and flight change
  • Travel policies and important guidelines
  • Pet travel and group travel
  • Baggage and cargo services
  • Any assistance on Cebu Pacific Air frequent flyer program.
  • Other queries.

How Do I Contact Cebu Pacific By Email?

If any passenger wishes to share any feedback, grievances, or any other information with the Cebu Pacific Air customer service team, then they can do via However, the email support option has a high turnaround time and you might have to wait for a longer duration to get a response from the Cebu Pacific Air customer services team.

How do I send a message to Cebu Pacific?

Passengers can contact the customer service team at Cebu Pacific by reaching out to the recently launched CHATBOT named CHARLIE at Cebu Pacific to answer all your doubts, queries, and questions.

People can initiate a chat with the chatbot by sending their messages where prompted on the page. Access the chatbot option online and get help with your flight bookings at Cebu Pacific.

Where is the main office of Cebu Pacific?

The main Cebu Pacific office is located in the Philippines. The address details are as under:

  • Terminal 3


Level 3, Departure Hall, NAIA Terminal 3, Andrews Avenue, Pasay City. 

Timings: Monday to Sunday 8:00 am to 5:00 pm.

  • Mactan Terminal 1


Mactan Cebu International Airport Lapu-Lapu airport road, Lapu-Lapu City, Cebu 

Timings: Monday to Sunday, 8:00 am to 5:00 pm.

How To Change Flight in Cebu Pacific For Free

Changing flights can be a hassle, especially when there are fees involved. However, there are certain circumstances that may warrant a free change of flight, such as when there are unforeseen circumstances that prevent you from taking your originally scheduled flight. If you have a flight with Cebu Pacific and need to change it for free, here are some steps to follow:

Check if your booking is eligible for a free change. Cebu Pacific offers free changes for flights that are affected by flight cancellations, flight rescheduling, and travel restrictions imposed by the government or any relevant authorities. If your flight is not affected by any of these, you may still be able to change it for a fee.

Contact Cebu Pacific as soon as possible. You can call their hotline, send an email, or use their chat support to request a change of flight. It is important to do this as soon as possible to avoid any additional fees and to secure your preferred flight schedule.

Provide your booking details. When you contact Cebu Pacific, make sure to provide your booking details such as your booking reference number, flight date, and route. This will help the customer service representative process your request faster.

Explain your reason for the change. If your flight is eligible for a free change, it is still important to explain why you need to change your flight. This can help the customer service representative understand your situation and provide the appropriate assistance.

Wait for confirmation. After providing your details and reason for the change, wait for confirmation from Cebu Pacific. They will inform you if your request has been approved and provide you with the new flight details. If your request is denied, ask for the reason why and if there are any other options available.

Check your new flight details. Once your request for a free flight change has been approved, make sure to double-check your new flight details. This includes the flight date, time, and route. You may also receive an updated itinerary via email or through your Cebu Pacific account... Read More

How Can I Rebook my Flight on Cebu Pacific Airlines?

There is no limit on the flight rebooking with Cebu pacific airlines. Passengers can reschedule their flight for free on the same day of booking, whereas they have to pay the flight change fee on the tickets that are changed after the 24-hour risk-free period. The flight change fee of Cebu Pacific is calculated on the basis of your ticket condition... Read More

How To Get Refund From Cebu Pacific?

If you have submitted a demand for the refund airlines, make sure you raise a request for the refund. It provides you the refund for the passengers who have made a request on and through which airlines official does send across the official email stating the fact they have got an official mail from the airlines, and they do get the amount for which they have raised a request... Read More